Wipro Recruiting Any Graduate for the position Service Desk Analyst .This position requires Any Graduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 11th August 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Service Desk Analyst
| Company Name | Wipro |
| Location | Pune |
| Salary Offering | Not Disclosed by Recruiter |
| Hiring Designation | Service Desk Analyst |
| Experience Required | 00-02+Years |
| Qualification | Any Graduate |
| No Vacancy | Not Disclosed |
Time and Venue 12th August, 9.30 AM – 5.30 PM Walk in Drive At Wipro Tech Plot No.31 MIDC, Pune Infotech Park, Ph-2 Hinjewadi, Pune 411 057. Contact – Payal Shinde (8208841496)
Job Role or Description
- The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.
Company Profile Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte has served as CEO and managing director of Wipro from July 2020. It is headquartered in Bangalore, Karnataka, India
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