Infosys BPM is hiring for International Customer Support (Voice Process) through a walk-in drive in Kolkata. With 100 openings, this opportunity is suitable for graduates with strong communication skills who are willing to work in international voice support processes.
Walk-In Drive Details
| Particulars | Details |
|---|---|
| Company | Infosys BPM |
| Position | International Customer Support – Voice Process |
| Experience | 0 – 5 Years |
| Openings | 100 |
| Job Type | Full-Time, Permanent |
| Location | Kolkata |
| Work Mode | 100% Work From Office |
| Shift | Night Shifts with Rotational Week Offs |
Walk-In Schedule
| Date | Time |
|---|---|
| 19 June 2026 | 10:00 AM – 1:00 PM |
| 20 June 2026 | 10:00 AM – 1:00 PM |
| 26 June 2026 | 10:00 AM – 1:00 PM |
| 27 June 2026 | 10:00 AM – 1:00 PM |
Interview Venue
| Details |
|---|
| Infosys BPM Hiring Center |
| Infosys Limited |
| Plot No. IIIG/2 |
| P.S. New Town (Hatisala) |
| Kolkata – 700135 |
| Contact Person: Chiranjit |
Role Overview
International Customer Support – Voice Process
The role involves handling customer interactions for international clients through voice-based support channels.
Key Responsibilities
- Handle international customer calls and inquiries.
- Resolve customer issues professionally and efficiently.
- Build positive customer relationships through active listening.
- Navigate internal systems to provide accurate solutions.
- Maintain service quality and customer satisfaction standards.
- Adapt to changing processes and technologies.
Eligibility Criteria
| Requirement | Details |
|---|---|
| Qualification | Any Full-Time Graduate |
| Education Requirement | Minimum 15 Years of Education |
| Experience | 0 – 5 Years |
| Postgraduates | Not Eligible |
| Shift Requirement | Night Shifts Mandatory |
| Work Mode | Work From Office |
Mandatory Skills
- Excellent English communication skills (Speaking, Reading, Writing).
- Strong customer handling abilities.
- Willingness to work night shifts.
- Basic computer proficiency.
- Ability to work in a fast-paced customer service environment.
Preferred Experience
- International Voice Process experience.
- Customer Service experience.
- BPO / Call Center experience.
- Technical or customer support background.
Skills Required
Communication Skills
- Fluent English communication.
- Active listening.
- Professional call handling.
- Customer empathy and problem-solving.
Technical Skills
- Basic process and workflow understanding.
- Computer literacy.
- Quick learning ability.
- Adaptability to new tools and systems.
Why Join Infosys BPM?
- Work with global clients.
- Continuous learning and career growth opportunities.
- Inclusive and collaborative work culture.
- Exposure to international customer service operations.
- Strong technology-driven work environment.
Documents to Carry
Candidates must bring:
- Updated Resume (Print Copy)
- Any Two Government IDs:
- Aadhaar Card
- PAN Card
- Passport
- Voter ID
- Original Academic Documents:
- 10th Marksheet
- 12th Marksheet
- Graduation Marksheets
- Consolidated Marks Memo (CMM)
- Provisional Certificate
- Degree Certificate
Important Instructions
- Government ID is mandatory for campus entry.
- Laptops and cameras are not allowed inside the campus.
- Carry original academic documents for verification.
Suitable For
- Fresh graduates with excellent English communication skills.
- Candidates with up to 5 years of customer service experience.
- Professionals seeking international voice process careers.
- Candidates comfortable working night shifts.
- Job seekers looking for opportunities with a leading global BPM organization.
Key Highlights
✅ 100 Openings Available
✅ 0–5 Years Experience
✅ Any Graduate Eligible
✅ International Voice Process
✅ Night Shift Opportunity
✅ Global Client Exposure
✅ Walk-In Dates: 19, 20, 26 & 27 June 2026
✅ Location: Kolkata
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