Infosys BPM is conducting a large-scale walk-in drive in Bengaluru for International Customer Support – Voice Process roles. With 100 openings, this is an excellent opportunity for graduates with strong communication skills who are interested in working with global customers.
Walk-In Drive Details
| Particulars | Details |
|---|---|
| Company | Infosys BPM |
| Position | International Customer Support – Voice Process |
| Experience | 0 – 5 Years |
| Openings | 100 |
| Location | Bengaluru |
| Employment Type | Full Time, Permanent |
| Work Mode | 100% Work From Office |
| Shift | Night Shifts with Rotational Week Offs |
Walk-In Dates
- 9 June 2026
- 11 June 2026
- 16 June 2026
- 18 June 2026
- 20 June 2026
- 23 June 2026
- 25 June 2026
- 30 June 2026
Interview Time
10:00 AM – 1:00 PM
Interview Venue
| Details |
|---|
| IIPM Infosys Phase 2, Gate No. 2 |
| No. 40/P-41/P |
| Electronic City Phase II Industrial Area |
| Konappana Agrahara |
| Bengaluru – 560100 |
| Landmark: Sunik Industries |
| Contact Person: Alisha |
Job Role Overview
The selected candidates will provide voice-based customer support to international customers, ensuring high-quality service and timely issue resolution.
Key Responsibilities
- Handle inbound and outbound international customer calls.
- Resolve customer queries professionally and efficiently.
- Build customer rapport through active listening and communication.
- Navigate internal systems to provide solutions.
- Maintain service quality standards and customer satisfaction.
- Adapt to evolving processes and technologies.
Eligibility Criteria
| Requirement | Details |
|---|---|
| Qualification | Any Full-Time Graduate |
| Education Requirement | Minimum 15 Years of Education |
| Experience | 0–5 Years |
| Postgraduates | Not Eligible |
| Work Location | Bengaluru |
| Shift Flexibility | Night Shifts Mandatory |
Mandatory Skills
- Excellent English communication (Speaking, Reading, Writing).
- Strong customer service orientation.
- Ability to handle international customers.
- Willingness to work night shifts.
- Comfortable working from office.
Preferred Experience
- International Voice Process experience.
- Customer support or call center experience.
- Exposure to global customer interactions.
Skills Required
Communication Skills
- Fluent spoken English
- Active listening
- Professional call handling
- Customer empathy
Technical & Functional Skills
- Basic process and workflow understanding
- Quick learning ability
- Adaptability to new technologies
- Problem-solving skills
Documents to Carry
Candidates must bring:
- Updated Resume (Print Copy)
- Any Two Government IDs:
- Aadhaar Card
- PAN Card
- Passport
- Voter ID
- Original Academic Documents:
- 10th Marksheet
- 12th Marksheet
- Graduation Marksheets
- Consolidated Marks Memo (CMM)
- Provisional Certificate
- Degree Certificate
Important Note
- Government ID is mandatory for campus entry.
- Laptops and cameras are not permitted inside the campus.
Why Join Infosys BPM?
- Opportunity to work with global clients.
- Structured learning and career growth programs.
- Professional work environment.
- Exposure to international customer service operations.
- Strong technology-driven ecosystem.
Suitable For
- Fresh graduates with excellent English communication skills.
- Candidates with BPO, customer support, or voice process experience.
- Individuals seeking international customer service careers.
- Candidates comfortable with night shifts and office-based work.
Tip: Since this drive has 100 openings and attracts a large number of applicants, arrive early with all original documents and multiple copies of your resume for a smoother interview process.
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