Accenture Mega Walk-in Drive 2026 | Customer Support Associate – International Voice/Chat Process | Freshers & Experienced | Mumbai | 100 Openings
Looking to build your career with a global technology leader? Accenture is conducting a Mega Walk-in Drive for Customer Contact Communications Associates (International Voice/Chat Process) in Mumbai. This opportunity is open to fresh graduates, experienced professionals, and HSC candidates with one year of experience. If you have excellent communication skills and are comfortable working in rotational night shifts, this is a great opportunity to join one of the world’s leading IT and consulting companies.
Company Overview
Accenture is a global professional services company specializing in digital transformation, cloud computing, technology, consulting, operations, and customer experience services. Operating in more than 120 countries, Accenture offers world-class training, global career opportunities, and a collaborative work environment for professionals across various industries.
Job Details
| Particulars | Details |
|---|---|
| Company | Accenture |
| Job Role | Customer Contact Communications Associate (International Voice/Chat Process) |
| Industry | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Role Category | Voice / Blended |
| Employment Type | Full-Time, Permanent |
| Experience | 0–5 Years |
| Openings | 100 |
| Work Mode | Work From Office |
| Job Locations | Mumbai (Vikhroli / Airoli) |
Eligibility Criteria
- Any Graduate – Freshers are eligible.
- HSC (12th Pass) candidates with minimum 1 year of experience can also apply.
- Excellent spoken and written English communication skills.
- Willingness to work in UK/US rotational night shifts (24×7 operations).
- Comfortable working in an international voice and chat support environment.
Key Responsibilities
- Handle inbound customer queries through voice and chat support.
- Deliver high-quality Tier-2 customer support with complete issue resolution.
- Ensure 100% customer satisfaction through professional interactions.
- Follow client and company-defined processes and compliance guidelines.
- Assist customers with navigation on self-service portals.
- Escalate complex issues whenever required.
- Maintain productivity and quality standards while handling customer interactions.
Required Skills
- Excellent verbal and written communication.
- Customer service orientation.
- Problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Flexibility to work rotational shifts.
- Strong interpersonal and customer handling skills.
Employee Benefits
- Two-way cab facility for eligible transportation routes.
- Opportunity to work with global clients.
- Professional training and career development.
- Exposure to international customer support processes.
- Performance-driven career growth.
Walk-in Interview Details
| Particulars | Details |
|---|---|
| Interview Date | 7th July 2026 |
| Reporting Time | 11:00 AM – 4:00 PM |
| Venue | Accenture Office, Gate No. 3, MDC2B, Ground Floor, Godrej Boyce Complex, Off LBS Marg, Vikhroli (West), Mumbai, Maharashtra – 400079 |
| Contact Person | Azlifa Mulla |
Documents to Carry
- Updated Resume
- Passport-size Photograph
- Government-issued Photo ID (Aadhaar Card, PAN Card, Passport, Voter ID, or Driving License)
- Educational Certificates and Mark Sheets
- Experience Certificates (if applicable)
Why Join Accenture?
- Work with one of the world’s leading technology and consulting companies.
- Gain international customer support experience.
- Structured learning and career advancement opportunities.
- Inclusive and collaborative work culture.
- Competitive employee benefits and transportation support.
Official Careers Website
If you’re looking to begin or advance your career in international customer support, this walk-in drive offers an excellent opportunity to join Accenture. Eligible candidates are encouraged to attend the interview with all required documents and take the next step toward a rewarding career.
