100 Openings:Lenskart Walk-In On 24th-26th June 2024

Drive Location-Lenskrt Store, Porur, Chennai

Contact Person- Varun (HR)- 9363481763

1:: Sales Associate

Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities:

Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority

  2: Store Manager
  Responsibilities :

  • Lead and manage all aspects of the store’s operations, including sales performance, customer service, staff management, inventory control, and financial targets.
  • Develop and implement strategies to maximize sales and profitability while ensuring an exceptional customer experience.
  • Recruit, train, and supervise a high-performing team, fostering a positive and motivating work environment.
  • Set and achieve sales targets, monitor key performance indicators (KPIs), and analyze trends to identify opportunities for growth and improvement.
  • Maintain inventory accuracy, oversee merchandising, and ensure that the store maintains a visually appealing and organized appearance. Implement effective marketing and promotional activities to drive customer traffic and enhance brand awareness.
  • Handle customer inquiries, complaints, and escalations in a professional and timely manner, ensuring customer satisfaction and retention.
  • Manage expenses, budgets, and financial reporting, ensuring compliance with company policies and procedures.
  • Collaborate with upper management to develop and execute strategic plans aligned with company objectives.
  • Requirements :
  • Proven experience as a Store Manager or in a similar role within the retail industry.
  • Strong leadership skills with the ability to motivate and develop a team to achieve goals.
  • Excellent communication and interpersonal abilities to interact effectively with customers, staff, and stakeholders.
  • Proficiency in retail management software, MS Office, and basic financial analysis.
  • Sound understanding of sales and marketing principles.
  • Demonstrated ability to analyze data, make informed decisions, and problem-solve effectively.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.
  • Preferred Qualifications
    • Previous experience in the specific industry or product category of the store. Familiarity with inventory management systems and procedures. Proven track record of meeting and exceeding sales targets
    • 3: Optometrist:
      The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.
      Personal attributes & competenciesMinimum qualification: Diploma in Optometry
      Ability to build rapport and trusting relationships
      Ability to understand unstated needs of the customer and offer solutions
      Clear communication and active listening skills
      Ability to adapt to changing environment and openness to learn
      Proactive task ownership, result-orientation, and customer-orientation
      Ability to multitask and organize activities based on priority
      Role & responsibilities

Preferred candidate profile