Wipro Walk-In Drive on 8th November – Hiring| Open to BA, B.Com, MA, M.Com, MBA, and PGDM

Wipro Walk-In Drive on 8th November – Hiring for Multiple Roles | Open to BA, B.Com, MA, M.Com, MBA, and PGDM Graduates

Looking for a rewarding career with one of the world’s leading IT and business consulting companies? Wipro is conducting a Walk-In Drive on 8th November to hire talented individuals for various roles across multiple departments. This opportunity is open to both freshers and experienced candidates with diverse educational backgrounds.

Requirement : Associate

(Process: UK HR operations Voice process)

Work Experience : 7 -36 months

Summary

• Excellent communication skills are mandatory.
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.