Freshers Walk-in Drive | Wipro Hiring IT Service Desk Analyst | Bangalore | 18th – 27th August 2025
Wipro, one of India’s leading IT services and consulting companies, is conducting a Walk-in Drive in Bengaluru for the role of IT Service Desk Analyst. This opportunity is open for freshers and candidates with up to 5 years of experience in IT support and service desk operations.
If you are looking to start your career with a top MNC in IT Infrastructure and Helpdesk Support, this is a golden opportunity.
Walk-in Interview Details:
Company: Wipro Ltd.
Role: IT Service Desk Analyst
Experience: 0 – 5 Years (Freshers eligible)
Education: Any Graduate
Work Mode: Work From Office (5 days)
Shifts: Rotational (24×7 support environment)
Date & Time: 18th – 27th August 2025, 9:30 AM – 5:30 PM
Venue: Wipro Corporate Office, Wipro Gate (Mori Gate), Doddakannahalli, Sarjapur Road, Bengaluru, Karnataka – 560035
Contact Person: Pallavi
Job Description – IT Service Desk Analyst
As a Service Desk Analyst at Wipro, you will be responsible for providing first-level IT support to global users, troubleshooting technical issues, and ensuring high customer satisfaction.
Key Responsibilities:
- Assist end-users with application, system, or network issues
- Diagnose, prioritize, and resolve IT incidents via calls, chat, email, or walk-ins
- Escalate critical tickets and follow up until closure
- Log and document activities accurately in the incident management system
- Provide troubleshooting support for Windows, Mac OS, VPN, MS Office Suite, O365, Zoom, Jabber, Outlook, Browsers
- Ensure adherence to ITIL framework, SLAs, and service management principles
- Deliver excellent customer service and timely communication
Requirements:
- Freshers OR candidates with minimum 1 year experience in IT Helpdesk / Service Desk (Voice support preferred)
- Excellent communication skills (verbal & written)
- Knowledge of ITIL, Windows/Mac environments, VDI
- Understanding of basic networking concepts (DHCP, DNS, TCP/IP, VPN)
- Flexible to work in rotational shifts, 24×7 support including weekends/holidays
- Strong problem-solving and organizational skills
Why Join Wipro?
Wipro offers a strong platform to kickstart your IT career with hands-on exposure to global IT support, service desk operations, and world-class infrastructure. With a culture of learning and growth, this is an excellent opportunity for freshers in IT support as well as experienced professionals in service desk roles.
📌 Don’t miss this walk-in drive! Start your career with Wipro and gain expertise in IT Service Desk operations with one of the top IT service providers in the world.
