Are you looking for an exciting career opportunity in the BPO sector? Cognizant, a leading global professional services company, is conducting a walk-in drive in Coimbatore for the role ofNon voice – Process Executive. This is an excellent opportunity for Freshers professionals
Event Details:
- Date: 31st August 2024
- Time: 10:00 AM – 1:00 PM
- Venue: Cognizant CHIL-SEZ-FO, Special Economic Zone (SEZ), Saravanampatti VIA, Coimbatore North Tal, Keeranatham Village, Coimbatore 641 035
- Contact Person: Prasanna / Kalidoss
Job Description:
- Understand and remain up-to-date with clients policies and guidelines
- Review user reports regarding website content
- Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
- Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
- Serve as an advocate for the user community
- Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside policy
- Fulfill base productivity and quality requirements of the client
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Gather, analyze, and utilize relevant data to develop ways to improve overall user experience
- Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
- Identify inefficiencies in workflows and suggest solutions
- Review of sensitive content sometimes involving graphic or disturbing subject matter
Qualification Required:
- High School Diploma
- Fluency in English plus 1 other language French, Italian, Arabic, Spanish, Russian Basic Qualifications
- Moderate to high Proficiency in using Google products, including Youtube, Gmail, Calendar, Google Drive.
