Thomson Reuters walk ins for Freshers & Experienced on 25th Apr 2026

Thomson Reuters is conducting a Walk-in Drive for the role of Product Support Associate (Contract – 6 Months) in Hyderabad. This is a great opportunity for candidates with customer support / technical support experience, especially in international processes.

Walk-in Details

About the Role

• Handle customer queries via phone, email, and chat
• Provide technical support for software/online products
• Log, track, and resolve issues using ticketing systems
• Escalate complex issues and ensure timely resolution
• Deliver high-quality customer experience

Key Responsibilities

• Log and classify support requests
• Troubleshoot and resolve technical/customer issues
• Follow up on pending cases
• Ensure first-contact resolution wherever possible
• Maintain accurate records in CRM tools

Eligibility Criteria

• Qualification: Any Graduate (Mandatory)
• Experience: 6 months – 2 years in customer/technical support
• International calling experience – Mandatory
• Excellent English communication skills

Required Skills

• Strong problem-solving ability
• Experience with CRM/telephony tools (Salesforce, Genesys – preferred)
• Ability to work in fast-paced environment
• Good attention to detail

Work Conditions

• 24/7 rotational shifts
• Hybrid work model (2–3 days WFO, may extend to 5 days if required)
• Rotational week-offs
• Overtime as per business needs

Interview Process

1. Written Assessment / Screening
2. Business Interview
3. Manager Interview

 All rounds are elimination rounds
 Total process may take up to 6 hours

Important Instructions

• Carry:
  • Updated Resume
  • Valid Govt. ID Proof
  • Pen
• Only attend if:
  • Ready for contract role (6 months)
  • Available to join on 1st June

Why Consider This Role?

• Work with a global brand (Thomson Reuters)
• Exposure to international customer support environment
• Opportunity to gain technical + customer handling experience