🚀 Sutherland Walk-In Drive – Technical Support / Customer Service Associate | Chennai | 23rd to 25th June 2025
📅 Walk-In Dates: 23rd – 25th June 2025
🕙 Time: 10:30 AM – 2:00 PM
📍 Venue:
Sutherland Global Services
A1 Block, Ground Floor, Gateway Office Parks,
Perungalathur, Chennai – 600063
📍 Landmark: Opposite Perungalathur Railway Station
📞 Contact Person: Tournika
📧 Email: tournika.k@sutherlandglobal.com
💼 Open Positions:
Role: Customer Service / Technical Support Associate
Type: Voice & Blended Process
Experience: 1 – 4 Years
Education: Any Graduate
Industry: BPM / BPO
Employment Type: Full-Time, Permanent
Shift: Rotational (Predominantly Night Shift)
Work Mode: Work from Office
Cab Facility: Two-way cab (within 25 km)
🧾 Job Summary:
As a Technical Support Associate, you will assist customers in resolving their product or account-related issues by offering technical guidance and empathetic service. The role is a mix of chat, email, inbound, and outbound voice support focused on customer satisfaction and technical resolution.
🔍 Key Responsibilities:
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Deliver fast, detailed, and professional support
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Resolve complex technical issues with clarity and patience
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Use multiple systems and research effectively
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Build deep knowledge of products and troubleshooting
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Represent customer concerns and contribute to service improvement
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Handle chat/email/voice interactions professionally
✅ Candidate Requirements:
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Strong verbal & written English communication
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Technical troubleshooting or customer service background
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Fast learner, team player, and customer-centric
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Flexible to work night shifts & rotational offs
🛠️ Selection Process:
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HR Interview (Walk-In)
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SD Panel Interview
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Voice Assessment
🎁 Perks & Benefits:
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Two-way cab facility (up to 25 km)
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Global work environment
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Night shift allowance
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Skill-building through cross-functional teams
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Job stability and growth path within a global BPM leader
🚫 Note:
Sutherland does NOT charge any fees during the hiring process. Report scams to TAHelpdesk@Sutherlandglobal.com immediately.
📝 What to Bring:
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Updated Resume
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Valid Government ID
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Educational and Experience Proof (if applicable)
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Passport-size photographs
