✈️ Join Sutherland – Your Gateway to a Global Career in Customer Support!
Sutherland is conducting a Walk-In Drive in Navi Mumbai for the US Airline Email Support Process. If you have excellent English communication skills and want to build a rewarding career in customer service, this is your chance!
📅 Walk-In Drive Details
Date: 13th November – 21st November 2025
Time: 4:30 PM – 7:00 PM
Venue:
Sutherland, 5th Floor, K-10 Liberty Tower,
Reliable Plaza IT Park, Thane Belapur Road,
Airoli, Navi Mumbai, Maharashtra – 400708
📞 Contact: Shilpi Garg – 8369605971
💼 Role Information
Role: Customer Support Associate – US/UK Airline Email Process
Industry: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full-Time, Permanent
Experience: 0 – 1 Year (Freshers Welcome!)
Job Location: Navi Mumbai
Salary: ₹2.25 – ₹2.75 LPA
📝 Job Description
As a Customer Support Associate – Email Process, you’ll handle customer queries for a leading US Airline client via email. The role requires strong written communication, attention to detail, and a passion for delivering top-notch service.
⭐ Job Criteria
✅ Immediate joiners required – should be available to join in November
✅ Excellent verbal & written English communication skills
✅ Freshers & Experienced candidates (0–1 year) can apply
✅ Basic computer knowledge and typing skills
✅ Customer-first attitude and professionalism
💰 Compensation & Benefits
💼 CTC: ₹2.25 LPA – ₹2.75 LPA (Based on experience)
🏠 Net Take Home: ₹18,000 (Fresher) – ₹23,000 (Experienced)
🚗 Travel Allowance: ₹1,750 + ₹1,750
🚌 Cab Facility: Provided for night shifts
🕓 Shift Details
🗓️ 5 Days Working (2 Rotational Offs)
🕐 Fixed Shifts:
- Shift 1: 7:00 AM – 4:00 PM
- Shift 2: 4:30 PM – 1:00 AM
⏰ Rotational Shifts (Weekly Basis)
📋 Selection Process
1️⃣ HR Interview (Walk-in)
2️⃣ SD Panel Interview (1 or 2 Rounds)
3️⃣ Email Assessment
📌 Mention “Shilpi Campus” on top of your resume while attending the walk-in.
🎯 Why Join Sutherland?
🌍 Work with a leading global BPM company supporting top international clients.
📈 Enjoy career growth opportunities and global exposure.
🤝 Be part of a dynamic, supportive, and fun work culture.
💼 Gain valuable experience in customer service and airline operations.
📍 Walk-In Directly
Head to Sutherland’s Airoli office between 13th–21st November (4:30 PM – 7:00 PM)
Bring your updated resume, valid ID proof, and educational documents.
Kickstart your customer service career with Sutherland – where communication meets opportunity!
