Sutherland Walk-in Drive in Navi Mumbai & Thane for Voice Process | 6th to 12th November 2025
Sutherland Global Services, a leading multinational BPM company, is conducting a Mega Walk-in Drive for the International Voice Process in Thane and Navi Mumbai. This is a golden opportunity for freshers and experienced candidates (0–4 years) to join a reputed global organization offering a dynamic work environment and excellent career growth.
🗓️ Walk-in Interview Details
📅 Date: 6th November – 12th November 2025
🕒 Time: 3:30 PM – 5:30 PM
📍 Venue:
Sutherland Global Services,
5th Floor, Liberty Tower, Reliable Plaza IT Park,
MIDC Kalwa Industrial Estate, Thane – Belapur Road,
Airoli, Navi Mumbai, Maharashtra 400708
📞 Contact Person: Laiba – 8097119804
💰 Salary: ₹3 – ₹4.25 LPA
💼 Job Role: Voice Process Executive (International Process)
Company: Sutherland Global Services
Experience: 0 – 4 years
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Job Location: Navi Mumbai / Thane
Shift: Night / Rotational (as per international time zones)
🎯 Roles and Responsibilities
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Handle inbound and outbound international customer calls professionally.
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Provide accurate information about products, services, and policies.
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Resolve customer queries, complaints, and technical issues courteously and efficiently.
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Maintain accurate records of customer interactions using CRM systems.
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Meet performance metrics like quality, response time, and customer satisfaction.
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Escalate complex or unresolved cases to supervisors or appropriate teams.
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Participate in regular training sessions to enhance communication and product knowledge.
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Work collaboratively with team members to achieve business goals and service targets.
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Adhere to SOPs and company compliance standards at all times.
🧠 Preferred Candidate Profile
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Graduate or undergraduate candidates with excellent English communication skills.
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Freshers and candidates with up to 3 years of experience in an international voice process can apply.
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Strong verbal and listening skills with a neutral or clear accent.
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Basic computer proficiency; familiarity with MS Office and CRM tools.
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Must be customer-oriented, proactive, and professional.
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Flexible to work in night or rotational shifts.
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Positive attitude, punctuality, and a good team player.
⭐ Why Join Sutherland?
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Opportunity to work in a top international BPM company.
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Attractive salary package and incentives.
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Career growth opportunities with global exposure.
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Continuous learning and development programs.
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Friendly and supportive work environment.
📄 Documents to Carry
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Updated Resume
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Government ID proof (Aadhar / PAN / Passport / Voter ID)
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Passport-size photograph
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Educational certificates (if applicable)
🚀 Launch Your Global Career with Sutherland!
Don’t miss this opportunity to start or advance your career in international voice support with Sutherland. Join the walk-in drive between 6th and 12th November 2025 at Navi Mumbai / Thane and become part of a world-class team delivering excellence in customer service.
