Mphasis is conducting a walk-in drive for Technical Service Desk (ITO) roles in Bangalore. This is a great opportunity for freshers (0–12 months experience) to start a career in IT support, helpdesk, and infrastructure services with a leading IT company.
Job Details
| Category | Details |
|---|---|
| Company Name | Mphasis |
| Role / Position | Technical Service Desk / Desktop Engineer |
| Experience | 0 – 12 Months |
| Salary | Not Disclosed |
| Job Location | Bengaluru |
| Employment Type | Full Time |
| Industry Type | IT Services & Consulting |
| Walk-in Date | 21st April 2026 |
| Timing | 11:00 AM – 1:30 PM |
| Venue | Bagmane WTC4, KR Puram, Mahadevapura, Bangalore – 560048 |
| Contact Person | Bhavya Periyadan |
Job Description
- Handle customer queries via calls, email, chat, and tickets
- Log and manage incidents as per ITIL guidelines
- Perform Level 1 troubleshooting (Desktop, OS, VPN, Outlook, etc.)
- Provide remote technical support
- Escalate complex issues to higher technical teams
- Track and resolve incidents within SLA
Technical Skills Required
- Knowledge of Windows OS (7/10), MS Office, O365
- Basic understanding of VPN, VOIP, Exchange, SharePoint
- Familiarity with ticketing tools & remote desktop tools
- Exposure to Citrix / VDI (preferred)
- Printer installation & troubleshooting
Eligibility Criteria
- Qualification: Any Graduate / Postgraduate
- Experience: 0–12 months (Freshers can apply)
- Strong communication skills (neutral/US accent preferred)
- Passport is mandatory
- Immediate joiners preferred
Key Skills
- Communication & customer handling
- Analytical and problem-solving ability
- Time management and process adherence
- Active listening and troubleshooting mindset
Documents to Carry
- Updated resume (hard copy)
- Passport (mandatory)
- ID proof
- Mention “HR Bhavya” on resume
Key Highlights
- Entry-level role in IT support / helpdesk domain
- Opportunity with Mphasis (leading IT company)
- Exposure to ITIL processes & technical troubleshooting
Important Instructions
- Passport is mandatory requirement
- Carry resume and documents
- Walk-in directly within time slot
