Kotak Life Insurance Walk-In Drive 2025 – Hiring for Customer Service (Inbound/Blended Process) | Mumbai | 31st Oct – 8th Nov
Kotak Life Insurance is conducting a Mega Walk-In Interview in Mumbai for Customer Service Executives (Inbound/Blended Process).
If you have strong communication skills and are passionate about customer interaction, this is your chance to join one of India’s leading insurance organizations.
Walk-In Drive Details
Company: Kotak Life Insurance
Role: Customer Service (Inbound / Blended Process)
Experience: 1 – 5 years
Salary: ₹1 – 4 Lacs P.A.
Job Location: Goregaon (East), Mumbai
Employment Type: Full-Time, Permanent
📅 Date: 31st October – 8th November 2025
🕘 Time: 9:30 AM – 5:30 PM
📍 Venue:
Infinity IT Park, Gate No. 4, (Intellion Square), Sankalp Colony,
B Wing, 9th Floor, Goregaon (East), Mumbai
Contact Person: HR Jasmine
📞 Mobile: 9653208202
Job Description
Kotak Life Insurance is looking for energetic and customer-focused professionals to handle inbound and blended customer service processes.
This role involves assisting customers via calls, email, and web chat, ensuring their issues are resolved efficiently while promoting a positive service experience.
Key Responsibilities
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Respond promptly to customer queries through multiple channels — phone, email, chat, and letters.
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Identify customer needs and provide accurate, helpful solutions.
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Maintain and update internal databases with customer information and case details.
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Coordinate with cross-functional teams to resolve customer issues effectively.
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Inform and educate customers about new features, functionalities, and digital service channels.
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Ensure timely follow-up and resolution of customer queries.
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Promote customer centricity in every interaction and maintain professionalism.
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Contribute to a positive workplace culture by adhering to company policies and values.
Candidate Profile
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Education: Graduate (Any stream)
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Experience: 1 – 5 years in Voice or Blended Process (Inbound/Outbound)
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Excellent communication and interpersonal skills.
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Good problem-solving and customer handling ability.
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Familiar with CRM tools and basic computer applications.
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Strong focus on customer satisfaction and service quality.
Why Join Kotak Life Insurance?
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Opportunity to work with one of India’s top financial services brands.
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Exposure to blended customer support processes.
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Career growth opportunities in customer service and operations.
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Supportive work culture and a well-established organizational environment.
Important Information
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This is a direct walk-in drive, no registration fees or intermediaries involved.
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Candidates must carry updated resumes, photo ID, and educational documents during the interview.
Quick Highlights
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📞 Role: Customer Service Executive – Inbound/Blended
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🏢 Location: Goregaon (East), Mumbai
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💼 Experience: 1 – 5 years
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💰 Salary: ₹1 – 4 LPA
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🗓️ Walk-In Dates: 31 Oct – 8 Nov 2025
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📞 Contact: HR Jasmine – 9653208202
Don’t Miss This Opportunity!
If you’re ready to take the next step in your customer service career, walk in directly to Kotak Life Insurance, Goregaon (East) between 31st October and 8th November (9:30 AM – 5:30 PM) to explore exciting career opportunities in the customer support domain.
