IGT Solutions Private Limited is a leading customer experience (CX) and BPO services provider, specializing in industries like travel, airlines, hospitality, and customer support.
The company operates globally and is known for delivering voice, chat, and digital customer service solutions, especially for international clients.
Job Details Table
| Category |
Details |
| Company Name |
IGT Solutions |
| Job Role |
Customer Service Executive |
| Department |
Customer Success / Operations |
| Employment Type |
Full Time, Permanent |
| Industry Type |
BPM / BPO |
| Experience Required |
1 – 4 Years (Min 6 months required) |
| Salary |
Up to ₹3.0 LPA |
| Location |
Gurugram / Delhi NCR |
| Openings |
100 |
Walk-in Interview Details
| Details |
Information |
| Dates |
25 March – 27 March 2026 |
| Time |
9:30 AM – 2:30 PM |
| Venue |
IGT Solutions, InfoTech Centre, Old Delhi-Gurgaon Road, Gurugram |
| Contact Person |
Yatika (9870236048) |
Job Summary
| Aspect |
Details |
| Core Role |
Handle international customer queries |
| Process Type |
International Voice Process |
| Work Mode |
Work from Office |
| Shift |
24/7 Rotational (Night shifts included) |
Key Responsibilities
| Area |
Responsibilities |
| Customer Support |
Handle inbound/outbound customer calls |
| Issue Resolution |
Solve customer complaints and queries |
| System Handling |
Use internal tools and systems |
| Escalation |
Report issues to supervisors |
| Training |
Attend sessions for performance improvement |
| Process Compliance |
Follow company policies |
Required Skills
| Skill Category |
Details |
| Communication |
Excellent spoken & written English |
| Customer Handling |
Problem-solving, patience |
| Technical Skills |
Basic computer knowledge |
| Soft Skills |
Teamwork, adaptability |
Educational Qualification
| Level |
Qualification |
| UG |
Any Graduate / Undergraduate |
Desired Candidate Profile
| Criteria |
Details |
| Experience |
Minimum 6 months BPO / Travel experience |
| Shift |
Willing for night/rotational shifts |
| Work Style |
Customer-focused, energetic |
| Environment |
Comfortable in voice process |
Contact Details
Role Highlights
| Aspect |
Summary |
| Level |
Entry to Mid-Level |
| Exposure |
International customer support |
| Growth |
Career in BPO / travel domain |
| Work Type |
Voice-based |
Why This Role is Valuable
- Opportunity to work with IGT Solutions (global CX company)
- Exposure to international voice process
- Good starting salary with growth opportunities
- Strong career path in BPO / travel industry
Important Notes
- Must be comfortable with 24/7 shifts
- Basic computer knowledge required
- No recruitment fees (beware of scams)
