ICICI Lombard General Insurance Company Limited is one of India’s leading general insurance companies, offering products like health insurance, motor insurance, travel insurance, and business insurance.
A part of the ICICI Group, the company is known for its strong customer service, digital platforms, and wide network across India.
Job Details Table
| Category | Details |
|---|---|
| Company Name | ICICI Lombard |
| Job Role | Customer Relationship Manager |
| Department | BFSI / Customer Service |
| Employment Type | Full Time, Permanent |
| Industry Type | Insurance |
| Experience Required | 0 – 3 Years |
| Salary | ₹2.25 – ₹3.75 LPA (₹27K–₹30K/month approx.) |
| Location | Thane / Panvel / Navi Mumbai |
| Openings | 10 |
Walk-in Interview Details
| Details | Information |
|---|---|
| Dates | 23 March – 31 March 2026 |
| Time | 10:30 AM – 5:00 PM |
| Venue | Vishwaroop IT Park, Sector 30, Vashi, Navi Mumbai |
| Contact Person | Shruti (9653224054) |
Job Summary
| Aspect | Details |
|---|---|
| Core Role | Handle customer calls & relationship management |
| Process Type | Voice (Customer Support) |
| Work Mode | Work from Office |
| Shift | Rotational (5-day work week) |
Key Responsibilities
| Area | Responsibilities |
|---|---|
| Customer Interaction | Handle inbound calls |
| Query Resolution | Solve customer issues & complaints |
| Record Keeping | Maintain call records & follow-ups |
| Escalation | Forward complex issues to teams |
| Performance | Meet customer satisfaction targets |
Required Skills
| Skill Category | Details |
|---|---|
| Communication | Good verbal communication |
| Customer Handling | Problem-solving, patience |
| Soft Skills | Interpersonal skills, teamwork |
| Work Style | Target-oriented |
Educational Qualification
| Level | Qualification |
|---|---|
| UG | Any Graduate |
Desired Candidate Profile
| Criteria | Details |
|---|---|
| Experience | Fresher to 3 years |
| Shift | Flexible for rotational shifts |
| Work Style | Customer-focused |
| Preference | Women candidates preferred |
Role Highlights
| Aspect | Summary |
|---|---|
| Level | Entry-Level |
| Exposure | Insurance customer service |
| Growth | Career in BFSI / relationship management |
| Work Type | Voice-based |
Why This Role is Valuable
- Opportunity to work with ICICI Lombard (top insurance company)
- Good salary for entry-level BFSI role
- Strong career path in banking & insurance sector
- Stable and reputed organization
Important Notes
- 5-day working with rotational shifts
- No recruitment fee (beware of fraud)
