Cognizant Technology Solutions is a leading multinational IT services and business process outsourcing (BPO) company headquartered in the US.
Cognizant provides services in IT consulting, digital transformation, and customer support operations, and is one of the top companies hiring freshers for non-voice and backend roles.
Job Details Table
| Category |
Details |
| Company Name |
Cognizant |
| Job Role |
Non-Voice Process Associate |
| Department |
Customer Success / Operations |
| Employment Type |
Full Time, Permanent |
| Industry Type |
BPM / BPO |
| Experience Required |
0 – 11 Months |
| Salary |
Not Disclosed |
| Location |
Chennai |
| Openings |
160 |
Walk-in Interview Details
| Details |
Information |
| Date |
28 March 2026 |
| Time |
9:30 AM – 12:00 PM |
| Venue |
Cognizant Office, SDB-3, Elcot SEZ, Sholinganallur, Chennai |
| Contact Person |
Lydia |
Job Summary
| Aspect |
Details |
| Core Role |
Backend customer support (non-voice) |
| Process Type |
Non-Voice (Chat/Email support) |
| Work Mode |
Work from Office |
| Shift |
Rotational shifts |
Key Responsibilities
| Area |
Responsibilities |
| Customer Support |
Handle customer queries via chat/email |
| Issue Resolution |
Provide solutions without calls |
| Data Handling |
Update records and maintain accuracy |
| Communication |
Written communication with clients |
| Process Compliance |
Follow company guidelines |
Required Skills
| Skill Category |
Details |
| Communication |
Good written English skills |
| Typing Skills |
Fast and accurate typing |
| Customer Handling |
Problem-solving ability |
| Soft Skills |
Attention to detail, teamwork |
Educational Qualification
| Level |
Qualification |
| UG |
Any Graduate |
| Batch |
2023 / 2024 / 2025 pass-outs |
Desired Candidate Profile
| Criteria |
Details |
| Experience |
Freshers or up to 11 months |
| Background |
Customer support preferred |
| Shift |
Flexible for rotational shifts |
| Work Style |
Detail-oriented, quick learner |
Role Highlights
| Aspect |
Summary |
| Level |
Fresher Entry-Level |
| Exposure |
Non-voice customer support |
| Growth |
Career in BPO / ITES |
| Work Type |
Backend (no calling) |
Why This Role is Valuable
- Opportunity to work with Cognizant (top MNC)
- Best role for those who prefer non-voice / backend work
- High openings → good selection chances
- Strong entry into IT/BPO industry
Important Notes
- Only 2023–2025 graduates eligible
- Must be flexible for shift work
- No recruitment fee (beware of fraud)
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