IDFC FIRST Bank Released Job Openings On 12/04/2024. The company provides Mortgage loans to SMEs against pledge of property, Gold Loans to retail customers, Consumer Durable Loans, Two wheeler loans, and senior secured Wholesale loans.
Vacancy Details:
IDFC FIRST Bank Recruiting Any Graduate,Post Graduate,MBA Finance with 02-05+Years Experience for Phone Banking Officer Position.Complete Details for the Phone Banking Officer follows.
Important Details :
- Location : Kolkata
- No of Vacancies:01
- Details of Salary:3-5.5LPA
- Opening date for online Application:12/04/2024
- Mode of application :Walk In
Time and Venue :
Contact Person: Digjoy Bhowmick
Job description
Role/Job Title – Banker-Customer Experience
Business – Retail Banking
Function/ Department: ‘Branch Banking
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
- Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
- Deliver business target assigned as per performance score card.
- Giving the client need based product solutions and in the process aligning client requirements with business specifics.
- Assessing customer propensity and ensuring higher product penetration per relationship.
- Referencing for more business from existing customers.
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
- Assist in closure of all observations on audit report
Secondary Responsibilities:
– Perform audit and ensure compliance to internal and external regulations and guidelines
– Provide best in-class customer service to become their banking partner of choice
Key Success Metrics
CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.
