IBM Recruiting B.Com for the position TERRITORY MANAGER .This position requires B.Com with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 26th July 2022 and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- TERRITORY MANAGER
| Company Name | IBM |
| Location | Mumbai |
| Salary Offering | Not Disclosed by Recruiter |
| Hiring Designation | TERRITORY MANAGER |
| Experience Required | 03-07+Years |
| Qualification | B.Com |
| No Vacancy | Not Disclosed by Recruiter |
Job Role or Description
- Plan, monitor and manage the knowledge capture exercise with inputs from onshore team. Support the knowledge cascade planning. Critical activities to plan and monitor include Training approach, Training material incl transaction samples , Training logistics , Core team and Progress reviews Effective liaison with Client Regional Manager and onsite SME as applicable. Report alerts , flags and/or need for support in a timely and comprehensive manner. In Production/BAU Phase: Perform SOP Change Need Analysis ( CNA ) on an ongoing basis with inputs from Team Leader , Trainer , Client Teams. Solicit and capture SOP CNA on a regular basis through Operations committees, Continuous Improvement (CI) committees and Complex Transactions resolution. Effective liaison with Client teams for the validation phase in line with targets assigned. Overall responsibility of the quality and timeliness of delivery of Procedures & Reference Material. Lead and manage a formal comprehensive review of all SOPs for reportingterritories Responsible for Key Performance Indicators (KPI) on Quality/ Customer Complaints and Financial loss (SLA) performance of reporting territories. Initiate, respond and follow up on communication with the Client teams on operational matters pertaining to reporting territories. Organize and lead performance reviews and action plans. Ensure synergy with Operations support groups like WFM/Automation/Training and other territory managers to improve quality & efficiency of operations. Perform Operational Controls as assigned by the client. Lead Trainings for Staff including Team Leaders. Organize TM Connects/ Meetings with the client & drive improvement in quality of operations.
Company Profile IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Apply here For detailed information
