Join India’s Leading Private Sector Bank – HDFC Bank! 💼
HDFC Bank is conducting a Walk-In Interview for the role of Officer – Customer Care (Virtual Care Department) at its Shillong IT Park location. This is an exciting opportunity for young, dynamic female candidates who aspire to build a successful career in the banking and customer service sector.
📅 Walk-In Details:
Date: 10th November 2025
Time: 9:30 AM – 1:30 PM
Venue: HDFC Bank, Shillong IT Park, Umsali, East Khasi Hills, Shillong, Meghalaya
📞 Contact: Ms. Dipanwita Banerjee – 8910968350
🏢 Company: HDFC Bank
💼 Role: Officer – Customer Care (OCC)
📍 Location: Shillong, Meghalaya
💰 Salary: Not Disclosed
🧾 Experience: 0 – 3 years (Freshers can apply)
👩💼 Preference: Only Female Candidates
🕐 Employment Type: Full-Time, Permanent
🎯 Job Purpose:
As an Officer – Customer Care (Virtual Care), you’ll play a key role in ensuring a seamless and satisfying customer experience by handling inbound and outbound interactions, resolving customer concerns, and maintaining service excellence in line with HDFC Bank’s standards.
✨ Key Responsibilities:
- Handle customer queries and requests efficiently through calls and virtual channels.
- Ensure zero-defect processing and accurate resolution within defined timelines (TAT).
- Process hotlisting of lost cards promptly and accurately.
- Maintain service level productivity, call handling time, and quality metrics.
- Ensure strict compliance with audit and standard quality (SQ) guidelines.
- Deliver consistent, professional, and customer-centric communication at all times.
🎓 Eligibility Criteria:
- Education: Any Graduate (any stream)
- Experience: 0–3 years in customer service, voice/blended process, or banking preferred
- Skills:
- Excellent communication (verbal & written)
- Good interpersonal and problem-solving skills
- Customer-first attitude and team-oriented mindset
🌟 Why Join HDFC Bank?
- Opportunity to work with India’s most trusted financial brand
- Dynamic and inclusive work environment
- Career growth opportunities in the banking sector
- Professional exposure to customer relationship management and financial products
If you are a confident communicator with a passion for customer service, walk in for the interview and be part of HDFC Bank’s growing Virtual Care team! 🌐
