🚀 HCLTech Mega Walk-In Drive | OTC (Billing / Order Management / Collections / Cash Apps) | 29th March 2025
HCLTech is hosting a Mega Walk-In Drive for talented professionals experienced in Order to Cash (OTC) processes, including Billing, Order Management, Collections, and Cash Apps. If you are ready to elevate your career in a dynamic and challenging environment, don’t miss this opportunity!
📌 Walk-In Interview Details:
📍 Interview Location:ELCOT – SEZ Unit -I Special Economic Zone 602/3, Shollinganallur Medavakkam High Road, Sholinganallur Chennai – 600 119 ( Tower 5 )
🗓 Date: 29th March 2025
⏰ Time:9.30 AM – 2.00 PM
💼 Role: OTC (Billing / Order Management / Collections / Cash Apps)
🌐 Shift: US Shift
🆕 Experience: 1 to 6 Years
👨💼 HR Spoc: Harish K
KEY DELIVERABLES
Deliver low effort experience
- Interface with internal and external stakeholders to coordinate, support, and execute relevant stages of a customers journey and promote flawless delivery of a timely and accurate customer experience
- Act diligently to apply all cash application to appropriate accounts in a timely and accurate manner
- Facilitate timely resolution of any unapplied and/or misapplied cash
- Assist in development of root cause analysis to facilitate corrective actions and reduce inaccuracy
Anticipate stakeholder needs
- Support business line in resolving operational, commercial or contractual issues, as applicable
- Develop clear understanding of risks associated with misapplied cash for customers.
Enhance employee experience and skills
- Steward performance of the Customer Services team according to defined Customer Experience metrics
- Recognize and actively work to leverage the intersection of various work groups and their objectives
Create a learning organization
- Escalate potential improvement items and resolution points to Manager / Supervisor
Realign resources
- Execute operational activities in compliance with Controls requirements of the respective business area in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction
