HCLTech (HCL Technologies) is a leading global IT services and consulting company headquartered in Noida, India. It is part of the HCL Group, founded by Shiv Nadar in 1976. The company provides services such as IT consulting, digital transformation, cloud computing, engineering services, cybersecurity, and business process outsourcing (BPO).
HCLTech operates in 60+ countries and serves clients in industries including banking, healthcare, telecom, retail, technology, and manufacturing. The company employs 200,000+ professionals globally and is recognized as one of the major IT companies in India.
In India, HCLTech has major delivery centers in Chennai, Hyderabad, Bengaluru, Noida, and Pune, providing both IT services and customer support operations.
Process Associate (Customer Support – Voice Process) Job Details
| Category | Details |
|---|---|
| Company Name | HCLTech |
| Job Role | Process Associate – Customer Support |
| Process Type | Voice Process (Inbound Calls) |
| Department | Customer Success, Service & Operations |
| Industry Type | IT Services & Consulting |
| Employment Type | Full Time, Permanent |
| Experience Required | Freshers Only |
| Salary Package | ₹50,000 – ₹3 LPA |
| Job Location | Chennai (Sholinganallur) |
| Number of Openings | 10 |
Key Job Responsibilities
| Responsibility Area | Details |
|---|---|
| Customer Support | Handle inbound customer calls and resolve queries. |
| Issue Resolution | Identify customer problems and provide appropriate solutions. |
| Customer Experience | Deliver high-quality service with professional communication. |
| Problem Solving | Analyze customer issues and provide quick solutions. |
| Multitasking | Manage multiple customer requests efficiently. |
Eligibility Criteria
| Criteria | Details |
|---|---|
| Education | Any Graduate |
| Experience | Freshers Only |
| Communication Skills | Excellent verbal and written English |
| Technical Background | BE, B.Tech, MCA, BCA, MSc IT & CSE not eligible |
| Work Environment | Comfortable with rotational shifts |
Walk-In Interview Details
| Category | Details |
|---|---|
| Interview Date | 11 March 2026 |
| Interview Time | 11:00 AM – 2:30 PM |
| Interview Mode | Walk-in |
| Interview Location | HCLTech, Elcot SEZ, Tower 4, Sholinganallur, Chennai – 600119 |
| HR Contact | Pradeep / Vishnu |
Important Note:
-
This role is only for freshers.
-
It is a voice process (inbound calling) with no sales or cross-selling.
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