HCL Technolgies Established in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers.
Vacancy Details:
- Job Role: Customer Retention – Voice / Blended
- Qualification:Any Graduate
- Experience: Freshers
- Location:Noida
Job description
Walk In @ Noida & Lucknow
For Noida ,Interview Location: – HCL Technologies: – A-8 & 9, Sector 60, Noida, Uttar Pradesh -201309
For Lucknow, Interview Location:- HCL Technologies -HCLTech, Village Kanjehara & Chack Gajaria Farms, Sultanpur Road, Mastemau, Lucknow, Uttar Pradesh 226002. Take Entry from Gate No.1.
Timings: 11am to 4pm (Monday to Friday)
Requirements:
- Should be comfortable with rotational shifts.
- Age Limits: 18 to 32 years
Job Description – Contact Centre Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK /US
- Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers.
Contact Person For Noida- Priyanka Shastri
Contact No.: – 8076024891 (Priyanka.shastri@hcl.com)
Contact Person For Lucknow – Jabloon Murmu, Anannya Jauhari and Arpana Singh
Contact No. 8294702303/7275882184
(jabloon.murmu@hcl.com) / (ANANNYA.JAUHARI@HCL.COM)/ (ARPANA.SINGH@HCL.COM)
