Genpact Walk-in Drive 2026 | Customer Service Executive (Voice Process) | Freshers & Experienced | Hyderabad | 20 Openings
Genpact is conducting a Walk-in Drive for Customer Service Executive (Voice Process) roles at its Hafeezpet, Hyderabad office. The company is hiring freshers (2021–2026 pass-outs) and experienced candidates (0–2 years) for voice process roles. This is an excellent opportunity for graduates looking to build a career in customer service with a global professional services and AI-driven technology company.
About Genpact
Genpact is a global advanced technology services and business process management company that helps leading enterprises transform through artificial intelligence, automation, analytics, cloud, and digital operations. Headquartered in New York and serving clients across multiple industries, Genpact combines deep domain expertise with cutting-edge technology to deliver innovative business solutions. With a workforce of over 140,000 professionals worldwide, Genpact offers excellent career growth, continuous learning, and exposure to global business operations.
Job Overview
| Particulars | Details |
|---|---|
| Company | Genpact |
| Job Role | Customer Service Executive (Voice Process) |
| Experience | 0–2 Years |
| Employment Type | Full-Time, Permanent |
| Industry | BPM / BPO |
| Department | Customer Success & Service Operations |
| Job Location | Hyderabad |
| Work Mode | Work From Office |
| Openings | 20 |
Eligibility Criteria
| Qualification | Experience | Eligibility |
|---|---|---|
| Any Graduate (Except Law & Diploma) | 0–2 Years | Freshers (2021–2026 Pass-outs) & Experienced Candidates |
Note:
- Result-awaited candidates are not eligible.
- Candidates must have all academic marksheets available.
- Experienced candidates should have prior experience in a voice process.
Required Skills
- Excellent communication skills in English.
- English + Hindi language proficiency is an added advantage.
- Strong customer service and problem-solving skills.
- Good analytical and critical thinking abilities.
- Ability to work in rotational shifts.
- Willingness to work from the Hyderabad office.
Key Responsibilities
- Respond to customer queries professionally through voice support.
- Resolve customer concerns while maintaining high service standards.
- Support data collection required for account recovery processes.
- Understand and follow client processes and policies.
- Reproduce customer-reported issues and escalate product-related concerns.
- Deliver excellent customer experience while meeting quality standards.
- Analyze customer issues and provide appropriate resolutions.
Walk-in Interview Details
| Particulars | Information |
|---|---|
| Walk-in Date | 16th July 2026 |
| Interview Time | 11:00 AM – 12:30 PM |
| Venue | Genpact, F9P5+3FV, Hafeezpet Road, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana – 500049 |
Documents to Carry
Candidates should bring the following documents:
- Updated Resume (2 Copies)
- Two Passport-size Photographs (One photograph should be pasted on the resume)
- Original Aadhaar Card
- Educational Marksheets and Certificates
- Experience Certificates (For experienced candidates)
Why Join Genpact?
- Opportunity to work with a global leader in AI, digital transformation, and business process management.
- Exposure to international customer service operations.
- Continuous learning, mentoring, and career development opportunities.
- Inclusive, diverse, and employee-focused work culture.
- Opportunity to work with cutting-edge technologies and global enterprise clients.
- Stable full-time employment with long-term career growth.
Important Notes
- Freshers are eligible only if they are 2021–2026 pass-outs.
- Candidates awaiting results are not eligible.
- The role requires 100% Work From Office in Hyderabad.
- Candidates must be flexible to work in rotational shifts.
