Genpact Walk-in Drive for Customer Service: Voice Roles – Pune (26th Feb) | Any Graduate Can Apply
Exciting Career Opportunity at Genpact – Walk-in Interview for Customer Service (Voice) Roles!
Are you looking for a dynamic career in customer service? Genpact, a global leader in business process management, is conducting a walk-in drive in Pune on 26th Feb 2025 for Customer Service (Voice) roles. This is a fantastic opportunity for any graduate to kickstart their career with a reputed multinational company.
Job Details:
🔹 Position: Customer Service (Voice)
🔹 Location: Pune
🔹 Experience: Freshers & Experienced candidates welcome
🔹 Qualification: Any Graduate
Genpact Mega WALK-IN Drive for Customer Service Voice roles – Pune on 26th Feb 2025
Date: 26th Feb 2025
Time: 11 AM – 2 PMVenue: Office Number 28, 4th Floor, Galleria Building, Above Meshail, Near Vidya Sahakari Bank, Karve Road, Karve Statue, Kothrud, Pune, Maharashtra 411038
Location: Pune
Work module: Work from office
Shifts: Flexible with any shift
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
- Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
- Use available information and tools to validate identity of the caller to safeguard Member information.
- Initiate effective and timely written communication with customer.
- Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
- Adhere to all policies and procedures while showcasing customer centric servicing ethos.
- Take allotted training and execute on action plans discussed during coaching sessions.
- Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
- Seek steady improvement according to the QA guidelines.
Qualifications we seek in you!
Minimum Qualifications:-
- Graduate/Bachelors Degree preferred
- Minimum 1 year of relevant work experience
- Comfortable working in a 24×7 work environment with rotational shifts.
- Experience working in a FinTech/Crypto environment/company
- Strong problem-solving and decision-making abilities
- Ability to multitask, prioritize, and manage time effectively
- Familiarity with customer relationship management (CRM) systems and practices
- Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.
Preferred Qualifications/ Skills:-
- Excellent customer service skills and ability to assist in customer inquiries independently.
- Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
- Self-disciplined, diligent, proactive and detail oriented
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
- Ability to maintain high levels of confidentiality and data security standards.
- Keen attention to detail, customer profiling and pattern identification
