Genpact Mega Virtual Drive – Customer Service Voice Roles (English)
Date: 2nd April 2025 (Wednesday)
Time: 11:30 AM – 1:00 PM
Platform: MS Teams
MS Teams ID: 470 793 193 672
MS Teams Passcode: Sd98YR72
Job Location: Gurgaon (Work from Office)
Experience: 0 – 2 years
Education: Any Graduate (except Law)
Shifts: Flexible (including weekend shifts)
Language: English (Neutral accent preferred)
Responsibilities:
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Respond to customer queries and concerns in a timely manner.
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Provide support for data collection and account recovery for end users.
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Maintain a deep understanding of client processes and policies.
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Reproduce customer issues and escalate product bugs to relevant teams.
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Ensure excellent customer service and proactive resolution of issues.
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Exhibit critical thinking and analysis skills to improve service delivery.
Qualifications we seek in you:
Minimum Qualifications:
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Graduate in any discipline (except Law).
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Freshers are welcome to apply.
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Candidates with up to 2 years of experience in voice processes are eligible.
Preferred Qualifications:
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Effective probing and analysis skills.
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Excellent proficiency in written and spoken English with a neutral accent.
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Ability to work on a flexible schedule, including weekend shifts.
