eClerx Services Ltd. is hiring International Voice Analysts for the US Voice Process at its Mohali/Chandigarh office.This is a great opportunity for freshers and candidates with up to 1 year of experience who want to build a career in the BPO/BPM industry.
Job Overview
-
Role: International Voice Analyst
-
Location: Mohali / Chandigarh
-
Experience: 0 – 1 Year (Freshers Welcome)
-
Salary: ₹2 – 3 LPA
-
Openings: 20
-
Employment Type: Full Time, Permanent
-
Industry: BPM / BPO
-
Department: Customer Success, Service & Operations
-
Education: Any Graduate (Preferred)
Job Role Summary
As a Voice Analyst (US Process), you will handle inbound customer calls from the United States and provide professional assistance, resolve queries, and support sales/service objectives.
Key Responsibilities
Customer Interaction
-
Answer inbound calls professionally
-
Be the first point of contact for US customers
-
Understand customer concerns through active listening
Communication & Problem Solving
-
Ask probing questions to understand needs
-
Provide accurate information about products/services
-
Handle objections confidently
-
Close sales or resolve issues effectively
Documentation
-
Record customer interactions in CRM
-
Maintain proper call logs and notes
Knowledge & Performance
-
Stay updated on company products
-
Follow best practices and compliance guidelines
Required Skills
-
Excellent English communication (verbal & written)
-
Strong listening and problem-solving skills
-
Ability to multitask and manage time
-
Basic computer knowledge & CRM familiarity
-
Comfortable working from office (Chandigarh)
-
Flexible for rotational/night shifts
How to Apply
Share resume on: 8219370026
Email: Gautam.Patiyal@eclerx.com
