DTDC Express Walk-in Drive 2026 | Senior Executive – CRM | Goregaon, Mumbai | 2–4 Years Experience
DTDC Express Limited is conducting a Walk-in Drive for the position of Senior Executive – Customer Relationship Management (CRM) at its Goregaon (East), Mumbai office. This opportunity is ideal for professionals with 2–4 years of experience in customer relationship management, logistics, or supply chain operations. Candidates with strong client management, issue resolution, and account growth experience are encouraged to attend the walk-in interview on 21st and 22nd July 2026.
About DTDC Express
DTDC Express Limited is one of India’s leading integrated express logistics and supply chain companies. With an extensive domestic and international network, DTDC provides courier, express parcel, e-commerce logistics, warehousing, and supply chain solutions to businesses and individual customers. The company is known for its customer-centric approach, technological innovation, and commitment to delivering reliable logistics services across India and globally.
Job Overview
| Particulars | Details |
|---|---|
| Company | DTDC Express Limited |
| Job Role | Senior Executive – CRM |
| Experience | 2–4 Years |
| Salary | ₹3.75 – ₹4.25 LPA |
| Employment Type | Full-Time, Permanent |
| Industry | Courier / Logistics |
| Department | Customer Success, Service & Operations |
| Role Category | Customer Success |
| Job Location | Goregaon (East), Mumbai |
| Openings | 4 |
Educational Qualification
| Qualification | Eligibility |
|---|---|
| Any Graduate | Eligible |
Experience Required
- 2–4 years of relevant experience in Customer Relationship Management (CRM).
- Prior experience in the Logistics or Supply Chain industry is mandatory.
- Strong client handling and account management experience.
- Excellent communication and stakeholder management skills.
Key Responsibilities
Customer Relationship Management
- Build and maintain strong relationships with key corporate clients.
- Understand customer business requirements and logistics needs.
- Develop and implement customer retention strategies.
- Conduct regular business reviews and customer feedback sessions.
- Ensure high levels of customer satisfaction and long-term client engagement.
Revenue Growth
- Identify opportunities to expand business within existing customer accounts.
- Promote DTDC’s logistics, express delivery, warehousing, and cross-border solutions.
- Support upselling and cross-selling initiatives to maximize customer value.
Order Management & Customer Communication
- Monitor high-priority shipments and ensure timely deliveries.
- Provide proactive shipment updates and estimated delivery timelines.
- Handle customer communication through phone, email, and corporate communication channels.
Escalation & Issue Resolution
- Investigate customer complaints and service issues.
- Coordinate with operational teams for timely issue resolution.
- Perform root cause analysis and recommend corrective actions.
- Ensure long-term improvements to customer service processes.
Cross-functional Collaboration
- Work closely with Operations, Hub Managers, Sales, and Customer Service teams.
- Represent customer requirements during internal process discussions.
- Support operational improvements to enhance customer experience.
Data Analysis & Reporting
- Monitor key customer service metrics such as:
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- First-Time Resolution (FTR)
- Order Fulfillment Performance
- Analyze customer and operational data to identify improvement opportunities.
- Prepare reports and present actionable insights to management.
Required Skills
- Customer Relationship Management (CRM)
- Key Account Management
- Customer Retention
- Client Relationship Management
- Logistics Operations
- Supply Chain Management
- Shipment Tracking
- Customer Service
- Escalation Management
- Problem Solving
- Root Cause Analysis
- Data Analysis
- CSAT & NPS Monitoring
- Stakeholder Management
- Communication Skills
- Upselling & Cross-selling
Walk-in Interview Details
| Particulars | Information |
|---|---|
| Interview Dates | 21st & 22nd July 2026 |
| Interview Time | 10:00 AM – 4:30 PM |
| Venue | DTDC Express Ltd., Plot No. 14, Vijay Nagar, Near Virwani Industrial Estate, Western Express Highway, Goregaon (East), Mumbai – 400063 |
| Contact Person | Saurav Patil |
Documents to Carry
Candidates should bring:
- Updated Resume/CV
- Government-issued Photo ID Proof
- Educational Certificates
- Experience Certificates
- Latest Salary Slips (if applicable)
- Passport-size Photographs
Important Note
- Only candidates with prior experience in the Logistics or Supply Chain sector will be considered.
- Candidates should have experience in CRM, customer success, or key account management within the logistics industry.
Why Join DTDC Express?
- Join one of India’s leading logistics and express delivery companies.
- Work with major corporate clients and nationwide logistics operations.
- Gain exposure to customer relationship management, key account handling, and supply chain operations.
- Competitive salary package with opportunities for career advancement.
- Collaborative work environment focused on innovation, customer satisfaction, and operational excellence.
