Cognizant is conducting a Walk-in Drive for Fresher – Customer Service Voice (International Support) roles in Kolkata. This is a great opportunity for freshers and undergraduates/graduates to start their career in the BPO/customer service domain with a reputed global organization.
Job Details
| Category | Details |
|---|---|
| Company Name | Cognizant |
| Job Role | Customer Service Associate (Voice Process) |
| Department | Customer Success, Service & Operations |
| Industry Type | BPM / BPO |
| Experience Required | Freshers (0 Years) |
| Salary Package | Not Disclosed |
| Job Location | Kolkata (Newtown) |
| Employment Type | Full-Time, Permanent |
| Education | UG / Graduate (B.E/B.Tech Not Preferred) |
| Openings | 30 |
| Walk-in Date | 11th April 2026 |
| Interview Timings | 10:00 AM – 1:00 PM |
| Venue | Unitech Candor, Gate 2, C1, 5th Floor Cafeteria, Newtown, Kolkata |
| Contact Person | Mou Priya |
| Work Mode | Work From Office |
| Shift | Night Shift (International Process) |
| Role Category | Customer Success / Voice Process |
Key Responsibilities
- Handle customer queries through voice support
- Provide timely and effective problem resolution
- Take ownership of customer issues and ensure closure
- Deliver high-quality customer service
- Maintain records and follow standard processes
Skills Required
- Good communication skills (verbal & written)
- Basic knowledge of MS Office and typing skills
- Strong problem-solving ability
- Attention to detail
- Customer-focused mindset
Eligibility Criteria
- Freshers (UG / Graduates eligible)
- B.E/B.Tech candidates not preferred
- Willing to work in night shifts
- Must carry all academic and ID documents
Documents to Carry
- Updated Resume
- Government ID Proofs
- Academic Certificates (10th, 12th, Graduation)
Why This Role?
- Entry-level opportunity with a top IT/BPO company
- Exposure to international customer support process
- Strong foundation for career in customer service
