Infosys BPM is conducting a Walk-in Drive for International Voice Process (Customer Support) roles in Pune. This is a great opportunity for candidates with 0–5 years of experience to work with global clients in a professional and growth-oriented environment. If you have strong communication skills and experience in international voice support, this role offers excellent exposure and career advancement.
Job Details
| Category | Details |
|---|---|
| Company Name | Infosys BPM |
| Job Role | International Voice Process Executive |
| Department | Customer Success, Service & Operations |
| Industry Type | BPM / BPO |
| Experience Required | 0 – 5 Years (International Voice Experience Preferred) |
| Salary Package | Not Disclosed |
| Job Location | Pune (Hinjewadi – Phase III) |
| Employment Type | Full-Time, Permanent |
| Education | Any Full-Time Graduate (15 years education mandatory) |
| Openings | 100 |
| Walk-in Date | 10th April 2026 |
| Interview Timings | 10:00 AM – 2:00 PM |
| Venue | Infosys BPM Ltd., Ascendas International Tech Park SEZ, Phase III, Hinjewadi, Pune – 411057 |
| Contact Person | Dilip |
| Work Mode | Work From Office |
| Shift | Night Shift / Rotational |
| Work Schedule | 5 Days Working (Rotational Offs) |
Key Responsibilities
- Handle international customer queries via voice support
- Provide solutions with excellent customer service experience
- Build rapport through communication and empathy
- Navigate internal tools to resolve issues efficiently
- Maintain high standards of quality, ethics, and customer satisfaction
Skills Required
- Excellent English communication (spoken & written)
- Strong customer handling and problem-solving skills
- Experience in international voice process (preferred/mandatory)
- Ability to work in night shifts
- Adaptability to tools and fast-paced environment
Eligibility Criteria
- Any graduate (15 years of formal education mandatory)
- Freshers with strong communication can try, but voice experience preferred
- Willing to work from office and night shifts
Documents to Carry
- Updated Resume (Printout)
- 2 Government ID Proofs (PAN / Aadhaar / Passport / Voter ID)
- All original academic documents (10th, 12th, Graduation)
- Carry interview invitation/email copy
Important Instructions
- Laptops and cameras are not allowed
- Government ID is mandatory for entry
- Arrive within the given time slot
Why This Role?
- Work with global clients at Infosys BPM
- Strong career growth and learning opportunities
- Exposure to international customer service standards
