Cognizant is conducting a walk-in interview for Voice Process Executives at its Airoli (Navi Mumbai) location. This opportunity is ideal for freshers and candidates with up to 1 year of experience who are passionate about customer service and comfortable handling international voice calls in a fast-paced, professional environment.
Job Introduction
As a Voice Process Executive, you will be the first point of contact for customers, handling inbound and outbound calls, resolving queries, and ensuring a positive customer experience. The role requires strong communication skills, problem-solving ability, and adaptability to work in shifts while adhering to defined processes and quality standards.
Walk-In Interview Details
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Interview Date: 6th February 2026
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Time: 9:30 AM – 1:30 PM
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Venue:
Cognizant, 2nd Floor, Building No. 9,
Near Mindspace, Near Times of India,
Thane-Belapur Road, Airoli,
Navi Mumbai – 400708, Maharashtra -
Contact Person: Sanchit Sah
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Phone: 7011321457
Job Details
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Job Title: Voice Process Executive
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Experience: 0 – 1 year
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Openings: 30
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Job Location: Mumbai (Airoli / All Mumbai Areas)
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Employment Type: Full-Time, Permanent
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Shift: Rotational shifts (as required)
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Reporting To: Team Lead
Roles & Responsibilities
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Handle inbound and outbound customer calls professionally
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Resolve customer queries related to services, feedback, complaints, and center information
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Address queries not resolved by virtual assistants (IVR / BOT)
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Communicate with internal and external customers via calls and electronic channels
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Escalate unresolved issues as per defined protocols
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Maintain accurate records and documentation as per SOPs
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Ensure compliance with client contractual obligations and process guidelines
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Report performance metrics, query status, and escalations to the Team Lead
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Participate in process improvement initiatives
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Assist in mentoring and training new team members when required
Essential Skills
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Excellent English communication (written & verbal)
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Strong customer service orientation
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Ability to analyze, resolve, or escalate customer issues
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Experience with phone and written support (email/chat)
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Working knowledge of MS Office & Google Workspace
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Good attention to detail, organization, and time management
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Conflict resolution and negotiation skills
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Ability to work collaboratively in a team environment
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Punctuality, discipline, and willingness to learn
Eligibility Criteria
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Education: 10+2 / Any Graduation
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Graduation: Not mandatory
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Experience: Freshers & candidates with up to 1 year
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Other Requirements:
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Willing to handle international customers
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Ready to work in shifts
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Multilingual skills are an added advantage
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Why Join Cognizant?
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Work with a global IT & consulting leader
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Exposure to international voice processes
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Strong learning, training, and career growth opportunities
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Professional work culture with structured processes
