Cognizant Walk-In Drive | SPE – US Mortgage – Escalation Management/Customer Support
📢 Exciting Walk-In Opportunity at Cognizant!
Are you looking to build a career in US Mortgage, Escalation Management, or Customer Support? Cognizant is hiring skilled professionals for the SPE (Senior Process Executive) role. If you have the right qualifications and skills, this is your chance to join a global leader in technology and business solutions!
📅 Walk-In Date: 27th February 2025
⏰ Time: 1:00 PM – 3:00 PM
📍 Location:Cognizant Mortgage Services Corporation Mindspace SEZ, Thane-Belapur Road Building No 9, 5th Floor, Unit 501 Navi Mumbai, Maharashtra, India 400708
Eligibility Criteria
✅ Education: Graduate/Diploma (3-year) in any discipline.
✅ Preferred Qualification: Bachelor’s degree in Accounting, Finance, or a related field.
✅ Experience: Relevant experience in US Mortgage, Escalation Management, or Customer Support will be an advantage.
Job description
Role & responsibilities
- Conduct detailed research on written complaints received from customers.
- Analyze the issues identified in the complaints and gather necessary information for resolution.
- Provide comprehensive written responses to customers, addressing all concerns raised in the complaints.
- Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions.
- Collaborate with various departments to gather insights and information pertinent to the complaints.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Continuously improve the complaints handling process by identifying trends and recommending changes
Preferred candidate profile
- Graduate/Diploma (3 year) in any discipline. Bachelor’s degree in accounting or finance or related field would be preferable
- Good experience in US Mortgage operations
- Candidate with experience in escalation management team from credit card operations background will also be considered.
- Proven experience in customer service or complaints handling.
- Strong critical thinking and problem-solving skills.
- Excellent written communication skills with the ability to convey complex information clearly and concisely.
- Good customer service attitude.
- Stress tolerance – Ability to work accurately under pressure.
- Good Team Player
- Willingness to work in night shifts(8.30 pm IST to 6:30 am IST)
- Experience in a regulated industry, understanding compliance and legal implications of customer complaints.
- Familiarity with customer relationship management (CRM)systems.
- Candidates with experience in customer support role in banking domain will also be suitable
Immediate joiners only.
Interested candidates please share your resume to priyadarshini.narayanan@cognizant.com
Why Join Cognizant?
🌟 Competitive salary and benefits
🌟 Work with a globally recognized organization
🌟 Career growth opportunities in the finance and customer support sector
📌 How to Apply?
Walk in directly with your updated resume and relevant documents. Don’t miss this opportunity to be a part of Cognizant’s dynamic team!
🚀 Kickstart your career with Cognizant – See you at the Walk-In Drive!
