Immediate Openings for Technical Support (SPE) | Cognizant Hyderabad | 10th October 2025
Company: Cognizant
Experience: 1 – 4 years
Salary: Not Disclosed
Location: Hyderabad, Telangana
Walk-In Drive Details
📅 Date: 10th October 2025
🕥 Time: 10:30 AM – 1:00 PM
📍 Venue: Building 12A, 1st Floor, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad – 500081
📞 Contacts: Rehmat, Kesav, Clement
About the Role
Cognizant is hiring for Technical Support – SPE (Non-Voice) roles in Hyderabad for candidates with 1–4 years of experience.
This is an excellent opportunity for professionals skilled in technical troubleshooting, customer support, and problem resolution to join a global leader in IT and BPM services.
Role: Technical Support – Non-Voice
Department: Customer Success, Service & Operations
Employment Type: Full-Time, Permanent
Industry: BPM / BPO
Key Responsibilities
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Respond to customer queries via email, chat, phone, and social media, ensuring timely resolution.
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Diagnose and resolve technical or operational issues using available knowledge bases.
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Maintain high customer satisfaction scores and quality standards in 90% of cases.
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Provide root cause analysis and updates on bug progress to customers.
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Handle escalations and consult with lower-tier teams to resolve complex issues.
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Work flexibly across rotational/night shifts and diverse cultural environments.
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Continuously research and propose preventive solutions to recurring technical issues.
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Document processes and provide support using technical writing and version control tools where required.
Required Skills & Qualifications
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Education:
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UG: B.Com, B.Tech/B.E. (Electronics/Telecommunication, IT, Mechanical, Electrical, Computers), B.Sc, BCA
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PG: M.Tech (Any Specialization)
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Experience: 1–4 years in call center or technical support roles.
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Skills:
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Strong troubleshooting and diagnosis in technical environments.
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Familiarity with GCP/G Suite products and features.
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Customer-centric mindset with ownership and accountability.
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Ability to work independently and collaborate cross-functionally.
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Analytical thinking with problem-solving aptitude and attention to detail.
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Adaptable to changing KPIs and process environments.
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Why Join Cognizant?
✅ Work with a global IT and BPM leader
✅ Exposure to diverse technical environments and international clients
✅ Opportunities for skill enhancement and career growth
✅ Collaborative and inclusive workplace culture
Documents to Carry
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Updated Resume
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Government ID Proof (Aadhar/PAN/Passport)
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Educational Certificates
🌟 Step into a technical support role at Cognizant!
Walk in on 10th October 2025 at Raheja Mindspace, HITEC City, Hyderabad and take your career to the next level.
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