🌐 Urgent Hiring at Capgemini – International Voice Process Associate | Kolkata | 1–3 Years Experience
Are you an experienced customer service professional looking for a rewarding international voice support role in Kolkata? Capgemini, a global leader in IT and consulting services, is hiring Voice Process Associates with 1 to 3 years of experience in international contact centers.
💼 Job Details:
- Company: Capgemini
- Position: International Voice Process Associate
- Experience: 1 – 3 Years
- Location: Kolkata
- CTC: Not Disclosed
- Employment Type: Full-Time, Permanent
- Industry: IT Services & Consulting
- Role Category: Voice / Blended – Other
- Education: Graduation Mandatory
🧠 Job Responsibilities:
- Handle international customer calls efficiently with a high focus on customer satisfaction
- Troubleshoot issues and provide real-time solutions
- Address and resolve customer complaints with empathy and professionalism
- Maintain accurate and detailed customer records
- Manage multiple interactions and tasks under pressure
- Deliver consistent performance on KPIs like FCR, AHT, and CSAT
✅ Candidate Requirements:
- 1–3 years of experience in an international BPO/contact center
- Strong verbal and written English communication skills
- Sound knowledge of MS Excel and MS Office tools
- Proven customer service and de-escalation abilities
- Excellent problem-solving and decision-making skills
- Ability to work in 24×7 rotational shifts, including night shifts
- Must be a graduate
🔧 Skills Required:
Primary Skills:
- International Voice Process
- Customer Service
- Technical Troubleshooting
- Communication & Listening
- Multi-tasking & Documentation
Secondary Skills:
- Self-management
- Team collaboration
- Adaptability to fast-paced changes
- Business understanding of voice-based support roles
🌟 Why Join Capgemini?
- Work with a globally trusted IT consulting firm
- Exposure to international clients and projects
- Career advancement and learning opportunities
- Collaborative and inclusive work culture
- Performance-driven growth environment
📢 If you have strong communication skills and international voice experience, apply now to join Capgemini’s growing customer service team in Kolkata!
