Amazon is conducting a Walk-in Drive for Customer Support (Voice Process) roles in Hyderabad. This is an excellent opportunity for freshers and experienced candidates to join one of the world’s most customer-centric companies. With competitive salary, benefits, and career growth, this role is ideal for candidates looking to start or grow in the BPO/customer service domain.
Job Details
| Category | Details |
|---|---|
| Company Name | Amazon |
| Job Role | Customer Support Executive (Voice Process) |
| Department | Customer Success, Service & Operations |
| Industry Type | BPM / BPO |
| Experience Required | 0 – 5 Years (Freshers & Experienced) |
| Salary Package | ₹3.85 – ₹4.56 LPA |
| Job Location | Hyderabad (Kokapet, Gandipet) |
| Employment Type | Full-Time, Permanent |
| Education | 12th Pass / Any Graduate |
| Openings | 50 |
| Walk-in Dates | 13th April – 14th April 2026 |
| Interview Timings | 9:00 AM – 11:30 AM |
| Venue | Amazon Development Centre (India) Pvt. Ltd., Tower 1, Laxmi Infobahn SEZ, Kokapet, Hyderabad – 500075 |
| Contact Person | Pranay |
| Work Mode | Work From Office |
| Shift | Night Shift / Rotational |
| Work Schedule | 5 Days Working (2 Rotational Offs) |
Key Responsibilities
- Handle customer queries via voice support
- Provide solutions to customer issues and complaints
- Maintain high-quality customer service standards
- Use internal tools and systems efficiently
- Follow company policies and ensure SLA compliance
Skills Required
- Excellent English communication skills (mandatory)
- Basic computer knowledge
- Customer handling and problem-solving skills
- Ability to work in night and rotational shifts
Eligibility Criteria
- Minimum 12th pass (graduates preferred)
- Freshers and experienced candidates can apply
- Not pursuing regular education
- Comfortable with voice process and work-from-office setup
Salary & Benefits
- Salary: ₹3.85 – ₹4.56 LPA
- Zeta Meal Card: ₹1100/month
- Health Insurance: Up to ₹5 Lakhs
- Night Shift Allowance: ₹150/shift
- Overtime pay as applicable
Documents to Carry
- Updated Resume
- Government ID Proof (Aadhaar / PAN / Passport / DL / Voter ID)
- Passport Size Photo
Why This Role?
- Work with a global brand (Amazon)
- High salary for fresher-level roles
- Strong career growth in customer service domain
- Attractive benefits and structured work environment
