Amazon is conducting a Walk-in Interview for the role of Customer Support Associate at its Hyderabad office. This is an excellent opportunity for freshers and experienced candidates (0–5 years) looking to build a career in customer service with one of the world’s leading technology companies. Candidates with 10+2 qualification or above are eligible to attend the walk-in drive.
About Amazon
Amazon is one of the world’s largest e-commerce and technology companies, serving millions of customers across the globe. Guided by its mission to become Earth’s most customer-centric company, Amazon provides innovative products and exceptional customer experiences. The Customer Service team plays a crucial role in resolving customer queries related to shopping, account security, order support, and identity verification while delivering world-class service.
Job Overview
| Particulars | Details |
|---|---|
| Company | Amazon |
| Job Role | Customer Support Associate |
| Job Type | Full-Time, Permanent |
| Experience | 0–5 Years |
| Salary | ₹3.75 – ₹4.75 LPA |
| Location | Hyderabad, Telangana |
| Openings | 100 |
| Work Mode | Work From Office |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
Eligibility Criteria
| Qualification | Eligibility |
|---|---|
| 10+2 (12th Pass) | Freshers & Experienced Candidates |
| Graduation | Not Mandatory |
| Age | 18 Years or Above |
| Language Skills | Good communication in English and Hindi |
| Work Authorization | Must be authorized to work in India |
Key Responsibilities
- Handle customer queries through phone, chat, and email.
- Resolve issues related to online shopping, orders, payments, and account support.
- Assist customers with identity verification and account security.
- Help identify and prevent fraud or suspicious account activities.
- Provide prompt and effective customer support without relying on scripts.
- Navigate multiple systems and internal tools efficiently.
- Deliver an excellent customer experience while maintaining quality standards.
Required Skills
- Excellent verbal and written communication skills.
- Comfortable speaking both English and Hindi.
- Basic computer knowledge and ability to work across multiple applications.
- Strong problem-solving and customer service skills.
- Willingness to work rotational shifts, including night shifts, weekends, and holidays.
- Punctuality and commitment to work schedules.
Salary & Benefits
- Annual CTC: ₹3.75 – ₹4.75 LPA
- Medical Insurance
- Site Transportation Allowance
- Meal Allowance of ₹1,100 per month
- Night Shift Premium Pay
- 24/7 Food & Beverage Facilities
- Games Room and Employee Recreation Areas
- Interfaith Prayer Room, Lactation Room, and Quiet Rooms
- Amazon Extras Lifestyle Benefits & Retail Discounts
- Paid Training and Continuous Learning Programs
- Employee Assistance Programs and Resource Groups
Walk-in Interview Details
| Particulars | Information |
|---|---|
| Walk-in Dates | 16th July – 17th July 2026 |
| Time | 9:30 AM – 11:30 AM |
| Venue | Amazon Development Centre (India) Pvt. Ltd., Floor 6, Tower 1, Laxmi Infobahn Private Limited SEZ, Survey No. 107(P), Kokapet Village, Gandipet Mandal, Ranga Reddy District, Hyderabad, Telangana – 500075 |
| Contact Person | Pranay |
Documents to Carry
- Updated Resume/CV
- Passport-size Photograph
- Government-issued Photo ID (Aadhaar may not be accepted for identity verification during the hiring process)
- Educational Certificates (Original and Photocopies, if available)
- Experience Certificates (For experienced candidates)
Shift Details
- Rotational shifts from Monday to Sunday.
- Primarily late-night and overnight shifts.
- Weekend and overtime work may be required based on business needs.
Why Join Amazon?
- Freshers are welcome with no prior customer service experience required.
- Comprehensive onboarding and training programs.
- Opportunity to work with a globally recognized technology company.
- Attractive salary package with multiple employee benefits.
- Excellent career growth and internal learning opportunities.
- Inclusive and diverse work environment with equal employment opportunities.
