ADP is a global leader in human capital management (HCM), payroll, HR services, and business outsourcing solutions. Founded in 1949 and headquartered in Roseland, ADP serves 1 million+ clients across more than 140 countries.The company provides services such as payroll processing, HR management, talent management, benefits administration, and workforce analytics. ADP has major delivery centers in India, including Hyderabad, where it hires professionals for customer support, payroll services, and HR process management.
Job Details – Client Service & Support (Voice)
| Category |
Details |
| Company |
ADP |
| Job Role |
Client Support Specialist – International Voice |
| Department |
Customer Success, Service & Operations |
| Industry |
BPM / BPO |
| Job Location |
Hyderabad (Nanakramguda) |
| Work Model |
Hybrid |
| Employment Type |
Full Time, Permanent |
| Experience |
2 – 7 Years |
| Openings |
20 |
| Special Category |
Exclusive for women candidates / women returning to work |
Walk-in Interview Details
| Detail |
Information |
| Interview Dates |
9 March, 11 March & 12 March 2026 |
| Interview Time |
2:00 PM – 4:00 PM |
| Venue |
ADP Boulevard |
| Address |
Survey No. 88/AA & 88/E, Nanakramguda Village, Serilingampally Mandal |
| City |
Hyderabad |
| Contact |
HR Team |
Education Eligibility
| Qualification |
Details |
| Minimum Education |
Any Graduate |
| Experience Required |
Minimum 2 years in International Voice Process |
Key Responsibilities
| Area |
Responsibilities |
| Customer Interaction |
Handle inbound and outbound calls from US/UK customers |
| Customer Service |
Provide professional and empathetic customer support |
| Issue Resolution |
Resolve complex customer queries and complaints |
| Escalation Handling |
Manage high-level customer issues and escalations |
| Performance Metrics |
Achieve KPIs like CSAT, AHT, and FCR |
| Compliance |
Follow quality guidelines and data security policies |
| Team Support |
Assist team leaders and mentor new team members |
Skills Required
| Skill |
Requirement |
| Communication |
Excellent spoken and written English |
| Accent |
Neutral or American accent preferred |
| Listening Skills |
Strong active listening ability |
| Problem Solving |
Ability to resolve complex customer issues |
| Negotiation |
Strong negotiation and customer handling skills |
| Flexibility |
Willingness to work in night shifts or rotational shifts |
Performance Metrics
| KPI |
Meaning |
| CSAT |
Customer Satisfaction Score |
| AHT |
Average Handling Time |
| FCR |
First Call Resolution |
Summary:
The walk-in drive by ADP is hiring Client Support Specialists (International Voice) in Hyderabad for candidates with 2–7 years of international voice experience, especially women professionals returning to work.
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