Optum is a global healthcare services and technology company and part of UnitedHealth Group. The company focuses on healthcare analytics, revenue cycle management (RCM), pharmacy services, and healthcare technology solutions.Optum operates in many countries and has large delivery centers in India, including Hyderabad, where it supports US healthcare operations such as medical billing, AR calling, claims processing, and healthcare analytics.
Job Details – AR Caller (Hospital Billing / Denial Management)
| Category |
Details |
| Company |
Optum |
| Job Role |
AR Caller – Hospital Billing / Denial Management |
| Department |
Healthcare & Life Sciences |
| Industry |
Healthcare Analytics / KPO |
| Job Location |
Hyderabad |
| Employment Type |
Full Time, Permanent |
| Experience |
1 – 5 Years |
| Openings |
20 |
| Work Model |
Work From Office |
Walk-in Interview Details
| Detail |
Information |
| Interview Date |
10 March 2026 |
| Interview Time |
11:00 AM – 2:00 PM |
| Venue |
Optum (UnitedHealth Group), aVance – Phoenix Infocity SEZ |
| Address |
Site-5, Building H06A, HITEC City 2 |
| City |
Hyderabad |
| Contact Person |
Lakshmi Deshapaka |
| Phone |
9346649748 |
| Email |
deshapaka_vijayalakshmi1@optum.com |
Education Eligibility
| Qualification |
Details |
| Minimum Education |
Any Graduate (10+2+3) |
| Experience Required |
18 months – 5 years in AR Calling |
Key Responsibilities
| Area |
Responsibilities |
| Claims Review |
Review outstanding insurance balances |
| Issue Resolution |
Identify and resolve claim payment issues |
| Data Analysis |
Analyze denial trends and recommend improvements |
| Accounts Receivable |
Manage AR and claim life cycle |
| Claim Verification |
Analyze EOBs and denial reasons |
| Process Improvement |
Identify trends affecting claim payments |
| Workflow Management |
Ensure tasks are completed within defined TAT |
Domain Knowledge Required
| Skill |
Requirement |
| AR Calling |
Experience in AR calling process |
| Billing Knowledge |
Physician Billing and Hospital Billing |
| UB04 Forms |
Mandatory knowledge of Hospital Billing UB04 |
| Denial Management |
Hands-on experience in denial resolution |
| Insurance Knowledge |
HMO, PPO, Medicare, Medicaid, Private Payers |
| Healthcare Compliance |
Understanding of HIPAA regulations |
Required Skills
| Skill |
Requirement |
| Communication |
Good American English communication |
| Analytical Thinking |
Ability to analyze claims and denials |
| Problem Solving |
Ability to resolve payment issues |
| Computer Skills |
Knowledge of MS Excel and Outlook |
| Professionalism |
Strong work ethic and client focus |
Documents Required for Walk-in
| Documents |
| Updated Resume |
| Government Photo ID (Aadhaar / Passport / Driving License) |
| 2 Passport Size Photographs |
Important Notes
| Instruction |
Details |
| Previous Applicants |
Candidates who attended Optum interview in last 30 days are not eligible |
| Shift |
Must be willing to work night shifts |
| Work Mode |
Must be willing to work from office |
| Mandatory Experience |
AR Calling & Hospital Billing experience required |
Summary:
The walk-in drive by Optum is hiring AR Callers with experience in Hospital Billing and Denial Management for their healthcare operations center in Hyderabad.
