Accelerate Your Career with Accenture!
Accenture, one of the world’s leading IT and consulting firms, is organizing a Walk-in Drive for Customer Support Associate roles at its Mumbai (Vikhroli) office. Whether you are a fresher or have up to 5 years of experience, this is your chance to be part of a global powerhouse that thrives on innovation and customer excellence.
Walk-In Drive Details
📅 Date: 13th November 2025
⏰ Time: 11:00 AM – 3:00 PM
📍 Venue:
Accenture Solutions Pvt. Ltd.
MDC2 C, 3rd Floor, Plant 3,
Lal Bahadur Shastri Marg, Ambewadi,
Godrej & Boyce Industry Estate,
Vikhroli West, Mumbai, Maharashtra 400079
📞 Contact Person: Ichhita Vishwakarma
🌆 Work Location: Mumbai, Navi Mumbai, Mumbai Suburban
💼 Experience: 0 – 5 years
🏢 Employment Type: Full-time, Permanent
About the Role
Position: Customer Support Associate – Inbound Sales Representative (Voice)
Skill Required: Next Generation Customer Operations – Customer Service Technology
Qualification: HSC and Any Graduation
Shift: Rotational shifts (as per business requirements)
This role offers the opportunity to handle customer service and inbound sales operations, ensuring world-class support and customer satisfaction.
Key Responsibilities
📞 Manage and resolve customer queries and escalations efficiently.
🎯 Handle inbound customer calls and offer best-fit solutions for customer satisfaction.
🕒 Ensure all queries and complaints are resolved within SLA timelines.
🤝 Work collaboratively within the Customer Support and Operations team.
⚙️ Utilize customer service technology platforms to enhance agent and customer experience.
📈 Transform customer support into a value-driven service that drives loyalty and retention.
Skills & Competencies
✅ Excellent verbal and written communication skills
✅ Ability to adapt and stay flexible in dynamic environments
✅ Strong team collaboration abilities
✅ Calm and composed under pressure
✅ Fast learner with agility and attention to detail
Role Highlights
- Role: Customer Retention – Voice / Blended
- Department: Customer Success, Service & Operations
- Industry: BPM / BPO
- Role Category: Voice / Blended
- Eligibility: HSC and Graduates (All Streams)
- Experience Level: 0–5 years
Why Join Accenture?
🌍 Global Exposure: Work with international clients and global support systems.
🎓 Learning Culture: Access to continuous learning, training, and upskilling programs.
🚀 Career Growth: Opportunities to move across domains and advance your career path.
🤝 Inclusive Workplace: Work in a diverse, supportive, and innovation-driven culture.
💬 Customer Focused: Gain expertise in next-generation customer operations technology.
📢 Don’t Miss This Walk-In Opportunity!
If you’re passionate about customer service, inbound sales, and communication, step into Accenture’s Mumbai Vikhroli campus on 13th November 2025 (11 AM – 3 PM).
Bring your updated resume and be ready to impress the hiring team!
