Accenture, a global leader in digital, cloud, and consulting services, is conducting a Walk-In Drive for Customer Support Associate (Inbound Sales – Voice Process) at its Vikhroli, Mumbai location. This is an exciting opportunity for freshers and experienced candidates (0–5 years) to join one of the world’s most innovative companies and build a rewarding career in customer service and technology-driven operations.
📅 Date: 13th November 2025
🕒 Time: 11:00 AM – 3:00 PM
📍 Venue:
Accenture Solutions Pvt. Ltd.
MDC2 C, 3rd Floor, Plant 3, Lal Bahadur Shastri Marg, Ambewadi,
Godrej & Boyce Industry Estate, Vikhroli West, Mumbai, Maharashtra – 400079
📞 Contact: Ichhita Vishwakarma
💼 Role: Customer Support Associate (Inbound Sales Representative – Voice Process)
Department: Customer Success, Service & Operations
Industry Type: BPM / BPO
Employment Type: Full-Time, Permanent
Experience: 0–5 years
Qualification: HSC and Any Graduation
🔹 Job Description:
Join Accenture’s Next Generation Customer Operations – Customer Service Technology team and be part of a global customer support transformation journey. You will help manage and resolve customer queries, handle escalations, and ensure quick, effective resolutions within defined SLAs.
- Manage inbound customer calls and provide prompt resolutions.
- Handle escalations and ensure excellent customer satisfaction.
- Transform customer support into a value-driven experience.
- Maintain service quality and meet all operational performance metrics.
- Work in a team-oriented, performance-based environment.
🧩 Key Skills Required:
- Strong verbal and written communication skills.
- Adaptability and flexibility to work in dynamic environments.
- Team player with a positive attitude.
- Ability to perform under pressure and deliver consistent results.
- Quick learner with agility to grasp new tools and technologies.
- Open to working in rotational shifts.
🌟 Why Join Accenture?
- Opportunity to work with a global brand known for innovation and excellence.
- Great platform for career growth in customer support and digital operations.
- Diverse, inclusive, and high-performance work culture.
- Learn cutting-edge technologies in customer service transformation.
📢 Walk in with your updated resume and join Accenture’s dynamic Customer Support team in Mumbai!
