60 Openings: Tata Consultancy Services (TCS) walk-in drive for Freshers & Experience on 10th May 2025

🔔 Mega Walk-In Drive at Tata Consultancy Services (TCS) – Pune

Tata Consultancy Services (TCS), India’s leading IT and BPO services company, is conducting a walk-in interview for Customer Service (Voice) roles at its Pune location. If you’re experienced in customer support and want to work in a dynamic 24/7 environment, this is the opportunity for you!

📅 Interview Details:

• Date: 10th May 2025 (Saturday)

• Time: 9:30 AM – 12:00 PM

• Venue:
  Tata Consultancy Services
  Sahyadri Park, Rajiv Gandhi Infotech Park
  Hinjewadi Phase 3, Pune – 411057

📝 Note: Mention EPCN number & “Marcellinius” as reference on your resume.

📌 Role Details:

• Position: Customer Service – Voice

• Location: Pune

• Openings: 60+

• Experience Required: 1–6 years

• Shift: Rotational (24/7 support)

• Work Mode: Work from Office

🧾 Job Responsibilities:

• Handle inbound and outbound customer calls for telecom products (Internet, TV, Cellular, etc.)

• Assist customers via voice, email, and chat support

• Manage service inquiries, complaints, and escalations

• Promote additional services and upsell where appropriate

• Accurately document interactions in the CRM

• Escalate issues to the concerned departments when necessary

• Support network or service-related queries

• Stay updated on the latest technologies and telecom trends

✅ Desired Skills & Profile:

• Minimum 15 years of full-time education (10+2+3) – Any Graduate (B.Com, BA, etc.)

• 1–6 years of customer service/contact center experience

• Excellent communication skills in English

• Knowledge of telecom products preferred

• Proficient in MS Office (Excel, Word, Outlook)

• Strong interpersonal, problem-solving, and multitasking abilities

• Ability to work under pressure and in a rotating shift system

• Strong sense of responsibility and integrity

📥 How to Register:

EPCN Registration is Mandatory to Attend the Interview

1. Visit: https://ibegin.tcs.com/iBegin/

2. Click on Login > New User (Register with us)

3. Choose “BPO” as Area of Interest

4. Complete the registration form

5. Note down your EPCN Number (EP2024XXXX)

6. Mention this EPCN number and reference name “Marcellinius” on your resume

🧑‍💼 Interview Process:

1. Face-to-Face Interview

2. Product Knowledge Round

🏢 About TCS:

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. With a strong presence across 46 countries and a dedicated team of over 600,000 professionals, TCS offers unmatched growth, training, and career progression opportunities.

🎯 If you’re passionate about customer service and ready to thrive in a fast-paced telecom support role, walk in with your resume and EPCN number on 10th May!