Infosys BPM Walk-in Interview for Customer Support – International Voice Process | Pune
Looking for a career in customer support? Infosys BPM is hiring for the position of Senior Process Executive in the International Voice Process at their Pune location. If you have excellent communication skills and are passionate about helping customers, this is the perfect opportunity for you.
Job Location: Pune
Interview Date & Time: 14th May – 16th May 2025, 10:00 AM to 1:00 PM
Venue: Infosys Limited, Plot No. 1, Pune, Phase 1, Building-1, Hinjewadi Rajiv Gandhi Infotech Park, Building B1, Ground Floor, Hinjewadi, Taluka Mulish, Pune, Maharashtra 411057
Contact Person: Harmeet, Sharvari, Neha
Openings: 100
Role Overview:
Infosys BPM is hiring for the Customer Support International Voice Process for their Pune and Bangalore locations. The role requires handling customer queries and providing solutions through calls, chat, or email. This is a full-time, office-based position, and candidates must be willing to work in a 24/7 environment.
Key Responsibilities:
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Resolve client issues over calls, chat, or email with excellent communication skills.
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Manage customer inquiries and provide solutions in a timely and efficient manner.
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Work in a 24/7 environment and adhere to US shift timings.
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Proactively manage customer queries and ensure customer satisfaction.
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Manage time effectively, ensuring that all customer interactions are meaningful and add value.
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Complete specific training programs set by the client to maintain and enhance service quality.
Must-Have Requirements:
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Excellent communication skills in English.
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Ability to work in US shift timings and a full-time office-based environment (100% WFO, no hybrid).
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Willingness to undergo training programs as per client requirements.
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Problem-solving skills and ability to independently resolve customer issues.
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Good time management skills to handle multiple tasks effectively.
Preferred Qualifications:
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Any Graduate with additional certifications in customer service or upskilling.
Documents to Carry:
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A printout of your updated resume.
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Two photo identity proofs (PAN Card/Driving License/Voter’s ID Card/Passport).
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Original education documents for verification (10th, 12th, Graduation – Mark Sheets, CMM, Provisional and Original Degree).
Important Notes:
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No laptops/cameras will be allowed at the venue due to security restrictions.
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Carry an original Government-issued ID card for security clearance.
How to Apply:
Interested candidates can walk-in for the interview on the dates mentioned above at the Pune venue.
Join Infosys BPM and be part of a global leader in customer service! Don’t miss this opportunity to develop your career in a dynamic and fast-paced work environment.
