💼 Accenture Walk-In Drive | Chat Support – Non-Voice Process | Hyderabad | 18th July 2025 💼
Accenture, a global leader in IT and business consulting, is conducting a walk-in interview for Customer Support – Non-Voice (Chat Support) professionals in Hyderabad. If you have 1 to 3 years of experience in customer service and are looking to grow in a high-performance environment, this is your chance!
📅 Walk-In Interview Details:
-
Date: 18th July 2025 (Friday)
-
Time: 9:30 AM – 1:30 PM
-
Venue:
Accenture Solutions Pvt. Ltd
HDC 5, Divyasree Tech Park,
Lanco Hills Technology Park (P) Ltd,
IT/ITES SEZ, Sy. No. 201/Part,
Manikonda (V), Ranga Reddy, Hyderabad – 500089 -
Contact: Mahesh
-
Openings: 100+
🧾 Job Role: Chat Support – Customer Service (Non-Voice)
-
Department: Customer Success, Service & Operations
-
Industry: IT Services & Consulting
-
Employment Type: Full-Time, Permanent
-
Role Category: Non-Voice (Chat Support)
-
Experience: 1 – 3 years
-
Work Location: Hyderabad
-
Shift: Rotational Shifts
🔑 Key Responsibilities:
💬 Customer Interaction:
-
Handle live chat conversations with customers across multiple platforms.
-
Respond to inquiries on products, services, orders, and technical troubleshooting.
🛠️ Issue Resolution:
-
Resolve queries independently or escalate when necessary.
-
Maintain professionalism and empathy across all conversations.
📚 Product Knowledge:
-
Stay informed about the latest product updates and policies.
-
Deliver accurate information and policy clarifications to customers.
🖥️ Chat Management:
-
Handle multiple simultaneous chat sessions.
-
Meet defined KPIs such as response time, resolution rate, and CSAT scores.
📝 Documentation:
-
Maintain accurate records of customer interactions.
-
Log issues, solutions, and feedback for analysis and improvement.
🎓 Candidate Profile:
-
Education: Any Graduate
-
Experience: 1 to 3 years in customer service or chat support
-
Skills Required:
-
Excellent written communication
-
Typing proficiency
-
Multi-tasking ability
-
Familiarity with CRM tools or chat platforms
-
Calm and customer-focused demeanor
-
📎 Documents to Carry:
-
Updated Resume
-
Valid Photo ID (Aadhar/PAN/Passport)
-
Educational and Experience Proofs
-
Passport Size Photo
🌟 Why Join Accenture?
-
Opportunity to work with a global brand
-
Competitive salary and performance-based incentives
-
Clear career growth and learning opportunities
-
Inclusive, collaborative, and dynamic work environment
Don’t miss this opportunity to elevate your career with a global IT leader. Walk in with confidence and walk out with an offer!
