American Express Company is a globally recognized financial services company, known for its credit cards, payment solutions, and premium customer service.
Founded in 1850, Amex operates in 130+ countries and is widely respected for delivering world-class customer experience, rewards programs, and secure financial services. It is also known for its strong employee culture and growth opportunities.
Job Details Table
| Category |
Details |
| Company Name |
American Express |
| Job Role |
Customer Care Professional |
| Department |
Customer Success / Service & Operations |
| Employment Type |
Full Time, Permanent |
| Industry Type |
Analytics / KPO / Financial Services |
| Experience Required |
1 – 6 Years |
| Salary |
Not Disclosed |
| Location |
Gurugram (Hybrid) |
| Openings |
10 |
Job Summary
| Aspect |
Details |
| Core Role |
Provide customer support to card members |
| Focus Areas |
Customer service, issue resolution, value generation |
| Work Nature |
Voice / blended process |
| Shift |
24/7 rotational (including night shifts) |
Key Responsibilities
| Area |
Responsibilities |
| Customer Service |
Deliver superior service to card members |
| Query Resolution |
Handle and resolve customer issues effectively |
| Value Addition |
Suggest products/services based on customer needs |
| Call Handling |
Ensure high-quality calls & First Call Resolution (FCR) |
| Compliance |
Follow quality and regulatory guidelines |
| Feedback & Improvement |
Suggest process improvements |
| Performance Metrics |
Achieve service and quality targets |
Required Skills
| Skill Category |
Details |
| Communication |
Excellent verbal & listening skills |
| Customer Handling |
Problem-solving, empathy, service mindset |
| Analytical Skills |
Decision-making, issue resolution |
| Technical Skills |
MS Office (Excel, Word, PowerPoint) |
| Soft Skills |
Teamwork, adaptability, resilience |
Educational Qualification
| Level |
Qualification |
| UG |
Graduation not mandatory |
Desired Candidate Profile
| Criteria |
Details |
| Experience |
Minimum 1 year in customer service |
| Work Style |
Customer-focused, calm under pressure |
| Shift Flexibility |
Must be willing for rotational/night shifts |
| Personality |
Positive, self-motivated, team player |
Role Highlights
| Aspect |
Summary |
| Level |
Entry to Mid-Level |
| Exposure |
International customer support |
| Growth |
Career in customer service / operations / banking |
| Work Type |
Voice-based + customer interaction |
Why This Role is Valuable
- Opportunity to work with a global brand (American Express)
- Strong exposure to international customer service standards
- Excellent learning in communication & problem-solving skills
- Good career growth in BFSI & customer operations
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