American Express Company is a globally recognized financial services company, known for its credit cards, payment solutions, and premium customer service.
Founded in 1850, Amex operates in 130+ countries and is widely respected for delivering world-class customer experience, rewards programs, and secure financial services. It is also known for its strong employee culture and growth opportunities.
Job Details Table
| Category | Details |
|---|---|
| Company Name | American Express |
| Job Role | Customer Care Professional |
| Department | Customer Success / Service & Operations |
| Employment Type | Full Time, Permanent |
| Industry Type | Analytics / KPO / Financial Services |
| Experience Required | 1 – 6 Years |
| Salary | Not Disclosed |
| Location | Gurugram (Hybrid) |
| Openings | 10 |
Job Summary
| Aspect | Details |
|---|---|
| Core Role | Provide customer support to card members |
| Focus Areas | Customer service, issue resolution, value generation |
| Work Nature | Voice / blended process |
| Shift | 24/7 rotational (including night shifts) |
Key Responsibilities
| Area | Responsibilities |
|---|---|
| Customer Service | Deliver superior service to card members |
| Query Resolution | Handle and resolve customer issues effectively |
| Value Addition | Suggest products/services based on customer needs |
| Call Handling | Ensure high-quality calls & First Call Resolution (FCR) |
| Compliance | Follow quality and regulatory guidelines |
| Feedback & Improvement | Suggest process improvements |
| Performance Metrics | Achieve service and quality targets |
Required Skills
| Skill Category | Details |
|---|---|
| Communication | Excellent verbal & listening skills |
| Customer Handling | Problem-solving, empathy, service mindset |
| Analytical Skills | Decision-making, issue resolution |
| Technical Skills | MS Office (Excel, Word, PowerPoint) |
| Soft Skills | Teamwork, adaptability, resilience |
Educational Qualification
| Level | Qualification |
|---|---|
| UG | Graduation not mandatory |
Desired Candidate Profile
| Criteria | Details |
|---|---|
| Experience | Minimum 1 year in customer service |
| Work Style | Customer-focused, calm under pressure |
| Shift Flexibility | Must be willing for rotational/night shifts |
| Personality | Positive, self-motivated, team player |
Role Highlights
| Aspect | Summary |
|---|---|
| Level | Entry to Mid-Level |
| Exposure | International customer support |
| Growth | Career in customer service / operations / banking |
| Work Type | Voice-based + customer interaction |
Why This Role is Valuable
- Opportunity to work with a global brand (American Express)
- Strong exposure to international customer service standards
- Excellent learning in communication & problem-solving skills
- Good career growth in BFSI & customer operations
