Walk-In Interview | Chat & Email Support Executive | Capita | Mumbai (Hybrid)
Capita is conducting a Mega Walk-In Drive for the role of Chat & Email Support Executive (Non-Voice Process). This is an excellent opportunity for freshers and experienced candidates (0–5 years) to work with a global BPM leader in the Logistics domain (UK region).
📍 Location: Mumbai (Hybrid – Vikhroli East)
💼 Experience: 0 – 5 years
💰 Salary: ₹4 – 4.25 LPA
🗓️ Walk-In Dates: 19th – 24th August 2025
⏰ Time: 1:00 PM – 4:00 PM
🏢 Venue: 4th Floor, Godrej Two, Eastern Express Highway, Phirojshanagar, Vikhroli East, Mumbai – 400079
About the Role
As a Customer Service Executive (Chat & Email Support – Non-Voice Process), you will handle customer queries through chat and email for the UK Logistics domain. The role offers exposure to international processes and requires flexibility to work in UK shifts (including night shifts) with 2 rotational offs.
Key Responsibilities
- Respond to customer queries via chat & email promptly and accurately.
- Provide detailed product and service information.
- Handle complaints, resolve issues, and escalate when necessary.
- Maintain service quality and meet performance targets.
- Work effectively in a hybrid model with rotational shifts.
Eligibility & Skills
- Qualification: HSC or Graduate (Freshers & Experienced candidates can apply).
- Strong written communication skills in English.
- Good problem-solving and customer service orientation.
- Willingness to work in UK night shifts (rotational offs).
Why Join Capita?
✔ Work with a leading UK-based BPM company
✔ Hybrid working model (Work from Office + Home)
✔ Competitive salary package ₹4 – 4.25 LPA
✔ Exposure to international client processes
✔ Excellent career growth & learning opportunities
Contact for More Info
📞 Vaishnavi Sandeep Gangurde – 7304687873
✉️ Email: Vaishnavi.gangurde@capita.com
