WNS Released Job Openings On 04/09/2023.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for WNS s Recruitment 2023 are provided below. Interested and eligible candidates can submit application along with resume.
Vacancy Details:
WNS Recruiting Any Graduates with 08-13+years experience for Key Account Manager position.Complete Details for the Key Account Manager as follows.
Important Details :
- Location : Delhi,Gurgaon
- No of Vacancies:01
- Details of Salary:NA
- Opening date for online Application:04/09/2023
- Mode of application :Walk In
- Time and Venue : 5th September – 8th September , 11.00 AM – 3.30 PM
WNS office- 11th floor of Block A2 & A3, DLF World Tech park DLF IT SEZ, SECTOR 30, NH8 SILOKHERA, Gurgaon, India
See Also : 100 Openings : Wipro Walk-in Drive From 4th – 6th September 2023 For Freshers
Job Description/Skills Required
- Managing overall operations and SLA delivery for the workflow
- Client interaction- Excellent Client Management
- Aiming at excellent VOC scores
- Leading conference calls or other communication such as WBR, MBR, QBR with the client and build rapport with key client contacts
- Supporting new business initiatives along with Transitioning support
- Internal coordination with Projects and other teams within the org to meet SLA standards
- Responsible for ensuring the infrastructure utilization is done keeping in view the business requirements/new process migrations
- Ensuring cross functional teams are operating in line with the business needs
- Team Management and People Development Lead & motivate the team (FLM staff, TLs, AMs, DMs) and ensure their development through direct coaching/feedback wherever required
- Planning and facilitating Learning and development initiatives, Coaching and counselling, staff motivation and retention programs.
- Effectively implementing rewards/recognition, appraisal and Incentive programs.
- Promoting team building through cross functional engagement.
- Maintaining customer satisfaction index
- To be a team player and achieve individual and team goals
- Driving right work ethics and promote healthy work life balance
Preferred candidate profile
- Graduate
- Seasoned Sales professional with at least 10 years overall experience
- Minimum 8 years of team handling experience managing 50 or more HC
- Highly organized with a proven track record of delivering to deadlines
- In depth understanding of contact center SLAs and calculation methodologies
COMPETENCY REQUIREMENT-
- Excellent written/verbal communication skills while articulating with panache
- Team player with a disposition to learn
- Excellent Customer orientation
- Able to maintain confidentiality
- Analytical approach with attention to detail and high proficiency in number crunching
- Skilled at Problem solving and Decision making
About Company: WNS is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities.
