WNS Released Job Openings On 07/07/2023.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for WNS s Recruitment 2023 are provided below. Interested and eligible candidates can submit application along with resume.
Vacancy Details:
WNS Recruiting Any Graduates with 04-08+years experience for Assistant Manager-Operations.Complete Details for the Assistant Manager-Operations as follows.
Important Details :
- Location : Nasik
- No of Vacancies:05
- Details of Salary: NA
- Opening date for online Application:07/07/2023
- Mode of application :Walk In
- Time and Venue : 13th July – 22nd July , 10.30 AM – 4.30 PM
V-Tech IT Park South Block 1st Floor Survey No.113/2, Wadala RoadNear Indira Nagar Jogging Track, Nashik,Maharashtra,422006Contact – Neeta Nasikkar ( 8390433440 )
See Also : Cognizant Virtual Interview On 13th July 2023 For Any Graduate
Job Description/Skills Required
- Should possess leadership skills and experience in handling teams.
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality delivery.
- Ability to multi-task and prioritize effectively, Maintaining an established work schedule and strong work ethic.
- Strong analytical, planning, organizational, and time management skills.
- Ability to document & report performance to senior management.
- Understanding of the different aspects of BPO business Quality Assurance, MIS, SLA Reporting, Performance, etc
- Conversant with MS Office (Word, Excel and PowerPoint)
- Liaise with support function’s Training and Transformational Quality for smoother daily transactions.
- Client Interactions in day to day Operations.
- Flexible with 24/7 environment in a Customer Service/ Backoffice.
- Manage team’s overall performance with a key focus on productivity, quality scores and managing predefined metric targets.
- Handles escalated requests and researches answers posted by associates to ensure customer satisfaction.
- Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met.
- Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad-hoc tasks/ requests.
- Maintain low attrition rates within their span & drive retention. Accurate EWS identification & attrition control.
- Hold team huddle/coaching session/goal-setting/one on one with team members.
About Company: WNS is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities.
