Wipro Hiring For Voice process- Navi Mumbai
Time and Venue
4th December , 10.30 AM – 2.00 PM
Building no 7, Wipro ltd, Mindspace, Airoli east. 1st floor, Airoli Navi mumbai -400808
Contact – HR Shrenika
The purpose of this process is to enable the administrator(s) to easily understand the escalation process on high risk clients account.
Responsibilities Summary:
- 1: Receive Inbound Call
- 2: Verify Caller
- 3: Obtain query information
- 4: Check systems
- 5: Update client details
- 6: Update customer remarks
- 7: Change status of Plexus work item
- 8: Upload a document
- 9: Conclude call
- 10: Refer customer to branch
- 11: Update comments on client systems
- 12: Hold 99 Escalation Process
- 13: Prep Handoff
- Debit Order Disputes/ADO Standard operating Procedure
- Responsibilities Summary:
- 1: Receive Inbound Call
- 2: Listen to Clients Request
- 3: Confirm Client Request
- 4: Authenticate Client
- 5: Obtain Debit Order Information
- 6: Client opt to Dispute telephonically
- 7: Put Client through to Terms and conditions
- 8: Provide client with feedback
- 9: Check if client is due for a KYC/CRS Refresh
- 10: Update customer remarks
- 11: Conclude Call
- 12: Provide Relevant Departments Contact(s) details to client
- 13: Transfer Call to relevant Department
- 14: Client Dispute Via FNB App
- 15: Conduct KYC Refresher
- 16: Update REGL Screen
- 17: Conduct CRS Refresher
- 18: Advise to check SMS/Email sent to avoid account being frozen
Description of inputs:
Calls are received from the various service units
All calls are received through communix and actioned on client systems
Preferred candidate profile- excellent communication, voice process experince
Location: Navi Mumbai
Please share resume on
shrenika.thube@wipro.com
