Wipro, a global leader in IT and business consulting, is conducting a walk-in drive on 19th December 2024 for both freshers and experienced professionals. Candidates with the following qualifications are invited to attend:
Looking for Backoffice Associates for Gurgaon Location
Work location : Gurgaon
Exp: 0-3 Years (Freshers are also welcome)
Non Voice Process (Both Side Cab)
Night Shift only
Service Agreement- 01 year
Role & responsibilities
Associate
(Process: US HR operations)
Work Experience
0-36 months
Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience
Any/Basic MS Excel
Category
Back office/Data handling or data management
Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
Service Agreement
Applicable for 1 year (Mandatory)
Education Skills
Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
B.Tech & MBA full time freshers are not eligible
Note : Looking for immediate joiners or who can join within 10-15 days.
Anonymous
I am interested on this job